MAJOR FUNCTIONS/RESPONSIBILITIES BUSINESS MANAGEMENT Oversee billing and tuition process. Manage family complaints, and provide input or instruction on how to respond should a complaint be brought to a staff member s attention. Make sure billing issues are fully resolved. Has authority to change hours of a family enrolled, to create a schedule for a family preparing to enroll, and to change classroom assignment for children currently enrolled in the program. Oversee process to ensure bank deposits, invoices, check requests and refunds are handled in a timely manner. Ensure month end is reported and transmitted accurately. Oversee vendor relationships to commit resources and resolve issues. Monitor vendor performance to ensure compliance with company and licensing requirements. Resolve complaints as necessary. Oversee health and safety requirements by conducting daily and monthly safety checks, evaluations of the facility, and evacuation drills in compliance with company and licensing requirements. Work in conjunction with Director/Principal when observing staff at work to ensure policies are followed. Provide feedback to staff when needed. Oversee risk management at the location by monitoring instances of injuries. Ensure policy compliance, investigate what happened and why, communicate incident to families and licensing as applicable, develop and oversee corrective action plan. Program, distribute, and keep accurate records related to security (i.e., security codes and key cards). Uphold all security procedures involving visitors, alternate pick-up persons, and work crews. Monitor sign-in and sign-out procedures so that no child is released to someone who is not authorized to pick him/her up. Has authority to purchase and control spending through use of p-card. Maintain and follow all emergency, safety and health rules of the location. SUPERVISION OF STAFF Provide evaluation and recommendations for job performance appraisals, corrective action, coaching, and hiring/termination decisions. Regularly maintain and act as a resource for the timekeeping and payroll information system. Assist staff as needed to understand usage of the systems. Manage time off requests. Respond to unscheduled staff absences, and refine staffing patterns accordingly. Track planned staff absences, and arrange for necessary coverage. Respond to employee complaints re: time off requests and payroll issues. Actively participate in investigations and support with determining and executing solutions. MARKETING AND ENROLLMENT Manage all aspects of marketing and enrollment, including utilizing IMS and BrightStar, completing all required reports, maintaining waitlists, handling requests for back-up care, planning and implementing special events, and conducting center/school tours. Meet center/school-specific enrollment targets/goals. Collaborate with Enrollment Counselor where applicable. FAMILY PARTNERSHIPS Support families with any questions related to the Bright Horizons Parent Enrollment Agreement and policies, under the guidance of the Director/Principal. Participate in new employee and family orientation with regards to office and communication processes including the setup of security systems. COMMUNICATION AND CUSTOMER SERVICE Oversee and ensure that all visitors are given a world class welcome. Model and project a professional and positive image in all interactions. Oversee and ensure that all phone calls are answered promptly and that information is provided and requested in a courteous manner. Train staff to provide a high level of customer service. Respond to staff, families and children with sensitivity, interest and respect. RECORDS MAINTENANCE Draft, coordinate and distribute location correspondence, including monthly family newsletters, memorandums, and information to families and staff for Director/Principal review. Provide all necessary reports and paperwork to the Director/Principal, Regional Manager, Home Office, client, staff and families. Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO English and EEO Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). Applicants requiring a reasonable
Employer's Job# JR-020080
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