Field Network & Telecom Technician Reference Code: 72298 Location: United States (US) - Big Rapids, MI
Job Category: Information Technology/Systems
Employment Type: Employee Full-time
Relocation Eligibility: This position is not eligible for our relocation program
Application Deadline: 08/21/2020 We all need energy. It warms our homes, cooks our food, gives us light, and gets us where we need to go. It also improves our quality of life in countless other ways. At TC Energy, our job is to deliver that energy to millions of people who depend on it across North America. And we take our job very seriously. Guided by our values of safety, integrity, responsibility and collaboration, we develop and operate our facilities safely, reliably and with care for our impact on the environment. With our presence across the continent, our people play an active role in building strong communities. We re proud of how our hard work and commitment sets us apart and benefits society, every day. We re looking for new team members who share our values and are ready to take on exciting challenges. The opportunity Our Information Services team is evolving to meet the needs of our growing business and we are expanding our presence to support growth and projects. We have opportunities for a skilled Field Network & Telecom Technician in Central Michigan or Northwest US region who can implement effective technical solutions and remote or on-site support of all WAN, LAN, Wireless/RF, and SCADA communications systems under the US Field Network Services group. The positions require energetic and self-motivated individuals who can function independently within the context of TransCanada s IS strategy and be a cohesive and complementary team member within various operational and project initiatives. The successful candidate(s) will be expected to mentor junior personnel such that they become more successful in the day-to-day support of the corporation s network & telecom systems. The positions may be filled at other company locations, depending on the location of the successful candidates. What you ll do * Installation, commissioning and troubleshooting of various layer 1-3 wired and wireless data network technologies, hardware and media including VSAT, data radios, cellular, and both digital and analog Telco circuits. Candidate must have familiarity with WAN, LAN, wireless/RF and SCADA communications systems (primarily comprised of Cisco, Aruba and Digi hardware). Creating redlined and as-built engineering drawings and network diagrams, as required. * Provide remote or on-site second and third level support for resolving network (routing and switching) and telecom communication incidents and problems * Able to utilize diagnostic tools to resolve complex hardware and software problems such as connectivity or congestion and can recommend/implement solutions or performance improvements * Second level troubleshooting and operational technical support of microwave and channel banks primarily comprised of NEC, Alcatel, Harris, Coastcom, Tellabs, Telco Systems and Newbridge hardware * Continuous improvement of the overall operation to enhance reliability, availability, functionality and TCO of the systems and services provided by the department * Providing technical support, technical direction and mentoring to Field Operations personnel * Providing network and telecom context and design requirements for the Infrastructure Design team resources * Leading the implementation of new network and telecom initiatives and creating the appropriate technical support documentation * Effectively manage many concurrent project and operational initiatives * Keeping current on industry products and technologies available for communications (e.g. telecom services and equipment) * Working closely with various departments within TransCanada to ensure quality solution execution and problem resolution (some amount of after-hours work will be required) * Desire and ability to work with, manage, and satisfy our business partners, building a strong relationship by developing an in-depth understanding of their business needs and processes Apply to this posting by 08/21/2020 using reference code 72298. You must apply through our jobs system at jobs.tcenergy.com. Only applications submitted through our system will be acknowledged. Applications may be submitted using a mobile device or desktop / laptop computer. TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. government.
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