Job Details

Overview

Job Skills / Requirements

SCOPE: The Uniform Security Site Supervisor is responsible for the overall security operations of the site location and the supervision and leadership of approximately 4-5 assigned Uniform Security Officers working mostly weekends and 3rd shift during the week at the client's location. This is an entry level supervisor role that would be great for someone looking to get their feet wet in supervision!  The Uniform Site Supervisor is responsible contributing to the overall goals and direction of our clients and the company as a whole.

SCHEDULE:

• 3rd Shift (overnights)
• Shift Times May Vary and MUST have ability to fill in on all shifts
• 30-39+ hours/ week 

COMPENSATION: 

• Rate of Pay: $12.50+/hour
• Benefits: dental, vision, life insurance, group accident, short term disability, identity theft protection, and Paid Medical Leave (eligibility requirements apply).

LOCATION: Downtown Grand Rapids, MI

JOB DESCRIPTION/RESPONSIBILITIES:

• Billable:  Work 30-39+ hours per week in a billable, uniform supervisor capacity.  The vast majority of the position is operational, requiring the supervisor to maintain a personal presence throughout the facility and becoming recognized by and approachable to personnel and visitors.
• Supervision: Direct, supervise, and manage subordinates in the execution of appropriate strategies, consistent with law, Client and Company policy, and accepted security standards that maintain a safe, secure and orderly decorum in support of the stated organizational mission.
• Site Training:  Oversee the training of all assigned officers and ensure they are appropriately and thoroughly carrying out all duties outlined in the site’s post guidelines. Will be responsible for ensuring all new hire complete the required training, and all training is adequately documented prior to arriving on base.  Will be responsible for tracking individual certifications and expiration dates to ensure all officers are meeting our minimum requirements at all times.
• Officer Grooming:  Ensure the appearance, grooming and physical image of all uniform security employees and event staff employees assigned to site are impeccable at all times.
• Site Post Orders:  Maintain updated post guidelines for the security operations of the site and meet with client and operations manager (at minimum) annually to jointly review and update guidelines.
• Client Communication:  Maintain regular communication with the designated client contact, follow through with client requests and keep operations manager updated as to client communication. 
• Scheduling:  Schedule all security officer shifts 3 weeks in advance, without overtime (unless previously approved by operations manager).  Determine if scheduling will accommodate time off requests and approve time off as appropriate. 
• Customer Service: Understand and require the performance of DK’s customer service GIFTS program with all assigned officers.
• Payroll:  Approve time sheets and ensure they are submitted weekly within company deadlines.
• Discipline:  Implement progressive disciplinary actions for subordinate violations of Company or Client Policy as necessary, in strict accordance with established company policy after consultation and direction from Human Resources.  No employee will be disciplined, suspended or discharged without consultation and input from the Operations Manager and Human Resources (who will in return ensure all other appropriate parties are informed.)
• Incident Reports: Review and approve all written reports of investigation generated by assigned personnel. Such review shall insure that the report accurately and concisely documents all incidents/accidents that occur on property owned, controlled or maintained by the client and have been submitted in the proper format within 48 hours.
• Site Equipment and Uniforms:  Maintain an inventory of and report problems associated with DK and client owned equipment and uniforms.
• On-Call:  Be available at all times to receive calls from subordinates with site questions while the officers are on duty and handle unexpected scheduling issues (sick employees). The supervisor is ultimately responsible for filling all shifts with the assistance of the Operations Managers. 
• The daily duties of this position are determined by the client and may vary depending upon the needs of the site / client contact. 
• Other duties as assigned.

QUALIFICATIONS:

• Must be at least 18 years of age or older.
• Must have either a high school diploma or GED equivalent.
• Must be of good moral character and have the ability to pass a criminal background check, with no felony convictions, and no misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, illegal substances, multiple alcohol related offenses, or crimes of moral turpitude, is required.
• Must be able to successfully pass a drug test at the time of hire and randomly thereafter.
• Must have impeccable grooming (i.e. ability to adhere to our Appearance and Grooming policy).
• Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public. Experience in Customer Service is a plus!
• Must possess excellent verbal, written and interpersonal communication skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents such as safety rules, operating procedures, maintenance instructions and reports. 
• Must be proficient in Microsoft Word, Excel, and email.
• Must have reliable transportation and be willing to travel to various locations.
• Must have a clean driving record with less than 3 moving violations in the last 3 years, less than 2 at-fault accidents in the last 3 years, and no other major violations in the last 3 years.
• Must be willing to become CPR/1^st Aide/AED Certified (prior certification is preferred).
• Physical Requirements:
• Must be physically and mentally sound
• Must be able to use hands and fingers to handle or feel objects, tools, or controls
• Must be able to reach with hands and arms, and to hold objects
• Must be able to sit, stand or walk for 8-12 hour shifts, including walking long distances, and possibly up and down stairs
• Must be readily able to respond to emergency situations
• Must be able to work in or outdoors during all seasons
• Must be able to hear conversations (in person or via 2-way radio) in noisy environments.
• Must be able to occasionally lift up to 50 pounds
• Ability to work independently with little or no supervision.
• Must have flexible availability and willingness to work on short notice.
• Note: Internal Candidates with an active disciplinary action in his/her personnel file will NOT be considered for this position.

Education Requirements (Any)

High School Diploma or GED