The primary job responsibility of the Risk Asset Portfolio Assistant I is to ensure the effective and efficient operation of the department which includes consumer and commercial loans and ORE properties. This is accomplished through timely collection, processing and dissemination of information. The Risk Asset Portfolio Assistant I is expected to frequently interface with customers, colleagues, departments, vendors, and municipalities in a professional manner with respect for confidentiality to privileged and sensitive information.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Plan and organize work in an effective and efficient manner
- Take initiative and exercise own judgment when appropriate; work independently
- Stay current on and adhere to department policies and procedures
- Organize and maintain general and confidential files pertaining to consumer & commercial loans and ORE properties according to established policies and procedures
- Maintain a working knowledge of current portfolio of consumer & commercial loans and ORE properties
- Administer ongoing maintenance of ORE properties
- Utilize the departmental Priority List to establish individual workload and monitor deadline completion
- Perform routine functions (process payments and invoices, maintain reports, correct file deficiencies, etc.) and special assignments as directed
- Track and report bankruptcies, deceased customer notifications, charge-offs, judgments, settlements, past dues, litigation, ORE, daily deposits and force placed insurance and communicate to the department as necessary
- Prepare and distribute customer and problem loan information to other departments as requested
- Assist in the research and preparation of statistical loan reports
- Use internal and external systems to research, update and maintain the integrity of customer and loan information
- Order services and supplies through Bank approved vendors
- Review and route incoming mail
- Copy and/or Scan documents and customer files
- Update department calendar and arrange appointments, department meetings, prepare agendas, reserve and prepare facilities, and record and transcribe minutes of meetings
- Greet scheduled visitors and escort to appropriate area or person
- Answer and screen Risk Asset telephone calls, resolve customer questions, and arrange conference calls
- Independently compose written communication in a professional manner
- Other duties, projects and responsibilities as requested
None, however ability to work in a team environment is essential.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Associates degree (A.A.) or equivalent from a two-year college or technical school; or one to three years banking experience and/or training; or equivalent combination of education and experience. Basic knowledge of typing and computer programs such as Microsoft Outlook, Word and Excel is essential. Strong written and verbal communication skills and attention to detail is also required.
Must have the ability to calculate figures and amounts such as interest, penalties, percentages, and amortizations.
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to work in an office environment which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.