Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and
feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and
techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and
procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective
members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events;
completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of
Sam's Club products and services.
Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions;
locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing
registers or self-checkout area; and ensuring club pick up orders are filled.
Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink
and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment
according to company policies and procedures; and maintaining parking lot cleanliness.
Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for
proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits;
preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and
maintaining confidentiality and accuracy of financial and personal information.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,
and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and
addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,
and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy;
and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;
coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and
modeling and helping others with how to adapt to change or new challenges.
