At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI.
Position Purpose:
Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained.
Job Duties (include but not limited to):
- Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts
- Maintain delinquency notices and contact members to resolve their delinquent status
- Maintain follow-up on delinquent accounts
- Performs skip tracing activities
Qualifications:
- High school graduate or equivalent
- Minimum 3 years of related collection experience
Skills/Abilities:
- Accuracy and thoroughness in work
- Excellent communication, telephone and public relation skills
- Ability to work well independently
- Ability to work well in stressful situations
- Ability to operate related computer applications and business equipment
Benefits:
- Vacation and Paid Time Off
- Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
- Paid Tuition to $5000 per year
- Bereavement Pay
- Holiday pay at 8 hours per observed holiday
- Free Financial Planning Assistance
- 401k up to 3% match and 5% Profit Share
EOE M/F/Disability/Veteran
EOE M/F/Disability/Veteran
