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Account Manager
Job Code Number
7734747
Job Description
V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.
Job Description:
- Responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders and
- Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Operate as the lead point of contact for any and all matters specific to your customer.
- Build and maintain strong, long-lasting customer relationships
- Schedule meeting with new & existing client managers within the account to understand potential opportunities in their areas and showcase V2Soft capabilities.
- Take ownership of key customer accounts and establish yourself as a trusted partner to our valued customers
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Must work with the internal technical team to provide a technology solution based upon the customer’s needs
- Ensure retention and growth of customer accounts through excellent customer service and responsiveness
- Communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders
- Forecast and track key account metrics
- Responsible for the maintaining the SLAs for the accounts assigned.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Work very closely with the recruiting team in getting coverage and quality submissions to the clients for their open staffing needs and make sure that the company standards are met.
- Have periodic call with the recruiting team in prioritizing the open orders and giving feedbacks on the submittals.
- Coordinate the client interviews, and provide insight and guidance to candidates selected for interviews by the customer.
- Work closely with the HR and accounting team in ensuring timely onboarding for the identified hires and also in other tasks like ,purchase order approval, renewal , current employee retention etc.
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
