Job Details

SUMMARY: Management Business Solutions (MBS) is seeking a Inside Sales Representative for our client in Kalamazoo, MI. Our client provides professional drug testing services to their clients using new technologies and reliable personnel. The Inside Sales Representative will be developing strong, business relationships with prospective and existing customers. This person will be responsible for executing inside sales efforts and addressing customer-service related inquiries that contribute to the company’s development.

RESPONSIBILITIES:

• Cold-call prospective and existing customers utilizing a telephone call plan that includes nurturing existing customers.
• Receive incoming drug of abuse (DOA) sales leads and evaluate leads based on company criteria.
• Partner with Sales Representatives to provide internal support when necessary, including referring potential clients after proper evaluation.
• Handle inbound inquiries regarding the client’s services and maintain high customer satisfaction levels via phone and email.
• Complete client on-boarding with primary focus on the company conversion process from a new account to an existing customer.
• Update and maintain customer files in Salesforce. This includes records of customer inquiries, Confidentiality Agreements, comments, complaints and actions items.

QUALIFICATIONS:

• Bachelor’s degree is required.
• A minimum of 2 years of proven sales success in healthcare, science field, or related environment required.
• Knowledge of Microsoft Office and contact management systems, like Salesforce, is required.
• Excellent interpersonal and organizational skills required.
• Excellent verbal and written communications skills required.

MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER