Who is Mel Trotter Ministries?

We are innovative, empathetic and compassionate difference-makers. We dream and dare more for MTM because all of God’s people deserve more. We walk alongside people as they transform their lives. Do you share our innovative and driven love of people, and do you want to make a difference? Join our team! Together and through the power of Christ, we can do immeasurably more to solve homelessness in our community.

You belong here if:

You are called to make an impact in greater Grand Rapids.
You are called to help men, women and children overcome homelessness.
You see value and potential in every human being no matter how broken they are.
You rejoice in seeing lives transformed forever.
You are called to demonstrate the compassion of Jesus to everyone.

Call Center/Administrative Assistant - Part Time

The Call Center Administrative Assistant provides warm hospitality, current and relevant information, and a highly professional reception to guests, staff, visitors, and vendors. This role is tasked with the organization and execution of incoming and outgoing mail, administration of volunteer parking vouchers, volunteer check in procedures, including securing keys and badges. This role also provides administrative support to Chief Solutions Officer, Chief Operations Officer, and VP of Human Resources.  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We will trust you with:

(Job Responsibilities)

Call Center Management 

• Respond to daily call volumes, email and face-to-face inquiries by answering questions and assisting visitors, employees and guests
• Use of multi-line call center telephone system
• Oversee incoming and outgoing mail, sorting of office and guest mail, including UPS and FedEx pickups and deliveries
• Maintain inventory of office supplies and communicate ordering needs
• Maintain cleanliness and welcoming atmosphere in Atrium
• Maintain updated reference materials for the call center
• Check in volunteers, connect them with correct leader
• Manage key check-out and return for volunteers, interns
• Provide training and follow through for volunteers helping in the call center

Administrative Support

• Manage registrations for staff events
• Communicate staff Chapel attendance 
• Maintain company phone list on Sharepoint
• Update content for digital employee board
• Maintain Outlook calendar, appointments, and out of office messaging for CSO/COO
• Prepare presentations, agendas, and minutes for meetings for CSO/COO/HR
• Provide editing for policy/procedures, forms, and job descriptions as directed

Bring your strengths: 

(Job Requirements) 

• Bi-lingual English-Spanish is preferred
• Must exhibit positive, pleasant, professional demeanor
• Prefer minimum 3 years of administrative assistant experience, preferably with HR background
• Proficient with Microsoft Office Suite, particular emphasis on Outlook calendar and excel
• Skilled at producing reports quickly with attention to detail
• Maintaining multiple schedules
• Excellent written and verbal communication skills, including business writing
• Models professionalism, in appearance, demeanor, decision-making, speech

Working Conditions

• Regular standing, walking, climbing, crouching, bending, pushing, or pulling
• Understand, speak, read, and write fluent English
• Required to talk and  hear
• Able to lift up to 50 lbs.
• Able to use fine motor hand functions
• Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees