Job Summary
Executive Business Support - Senior Associate
Location: Grand Rapids
This position provides executive level administrative support to the Managing Partner along with other Partners and Directors in the Consulting Business Unit. This position will require extensive people, communication, organizational, technical and process skills, and the ability to continuously prioritize multiple projects with a high level of focus on quality, accuracy and confidentiality in all work products and communications. Reports to the Business Support Admin Leader and is a member of the Global Services Team.
Administrative Responsibilities
- Develop, edit and format correspondence, letters, presentations, proposals, spreadsheets, .pdf files using Adobe Professional and newsletters including coordination of distribution.
- Prepare and distribute various communications and types of business reports and perform data analysis and reconciliation as well as summarize trends and provide recommendations.
- Research and document information using various Internet search engines and research sites.
- Facilitate expense reimbursements through Concur, and invoices for processing.
- Assist with planning of client or internal meetings, webcasts or conference calls, including scheduling and communication, maintaining information and preparing and distributing materials.
- Provide assistance as it relates to planning and preparations for speaking engagements, committee involvement and events, including creation and preparation of written and spoken materials.
- Provide calendar management for client or business unit meetings, including administration, scheduling, and communication.
- Coordinate travel arrangements through Concur booking tool or travel agents.
- Assist with SharePoint site content management and administration.
- Use extensive knowledge of internal business practices and priorities to proactively respond to daily issues and requests as authorized, keeping them apprised of critical issues.
- Evaluate and encourage process improvement to provide effectiveness and enhance service delivery.
Company Overview
Your Journey at Crowe Starts Here:
At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.†We are 75 years strong and still growing.
Qualifications
Qualifications:
- Seven years of administrative experience supporting C-level executives in a professional service and/or consulting firm environment is required.
- Bachelor’s degree preferred.
- Advanced skills in Word, Excel, PowerPoint, Adobe Professional, Outlook and web based applications are required. Working knowledge of SharePoint and Concur is highly preferred.
- Working knowledge of using graphics, and ability to bring thought leadership and creativity to the content and design of presentations and materials.
- Experience producing web meetings and using meeting technology including audio visual equipment, industry software and web and video conferencing is required.
- Executive professional presence and exceptional client service skills, exercising a high level of confidentiality in all work products and communications.
- Highly effective business writing skills, including composition, proofing and grammar.
- Highly effective and polished verbal and presentation skills.
- Highly effective consulting skills to understand client business needs and recommend and implement solutions.
- Strong critical thinking, problem solving, time management and analytical skills.
- Ability to build strong working relationships at all levels, internal and/or external to the organization.
- Demonstrate flexibility and agility through new challenges, opportunities and continuous learning with ability to adapt to change and help others acclimate to change.
- Strategic, design-minded, innovative thinking and business acumen skills.
- Project planning and negotiation skills with a high energy level and ability to balance and prioritize projects while effectively leveraging others to complete daily responsibilities and projects.
- Ability to understand and strictly adhere to the quality standards and procedures established by Crowe, including brand standards and guidelines.
- Ability to guide or assist clients on use of software, tools and processes, including leveraging technology to solve business problems.
Additional Requirements:
- Able to work flexible hours and overtime based upon project work and peak busy times. Estimate an annual average of up to 5% overtime.
- Some potential travel associated with learning courses and annual business group meetings.
About the Team:
Global Services (GS) executes strategies to create an exceptional consulting and client experience, greater synergy and high quality services to our people across the firm through a connected group of individuals who are deeply specialized in the areas of business support, event management, facilities, front office administration, meeting and mobility services, office safety and business continuity, office management, project services, production and mail, real estate, records, tax services support and travel.
Our Benefits:
At Crowe, we know that great people is what makes a great firm. We value our people and offer employees a comprehensive benefits package.
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.
More about Crowe:
Crowe () is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
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