POSITIONSUMMARY
Subject matter expert in collecting bloodproducts, including phlebotomy, and compliance. Consistentlystrives to enhance existing services and influence resulting action plans. Organizes processes around the customertaking account of difficult and sensitive issues to meet their needs. Managescustomer service expectations and monitors customer service delivery by others.Works in partnership with colleagues and other departments to achieve commongoals. Fosters a collaborative, teamworking spirit. Responsiblefor training or mentoring team members and may serve as interim Team Lead. Objectively reviewsdifficult work problems, obtaining cooperation or approval.
DUTIES AND RESPONSIBILITIES
Understands and performs to all applicable regulatory and compliancerequirements.
Demonstrates Core Values: DoRight Always, Find a Better Way, Make Results Happen and Strengthen the Team.
Treats donors with customerservice excellence and adds value to the donation experience throughprofessional relationship building.
Ensures customer issues with a potential negative impact areresolved and the leader is informed.
Influences future blood driveswith consistent conversion rates, rebooking, sponsor leadership and servicerecovery.
Trains team members in all aspects of the role.
Performs Team Lead duties asneeded.
Prepares collection site and performsset up (including technology systems and quality control), troubleshoots andadjusts accordingly; prepares and plans for future site visits.
Performs donor screening(collects donor histories) and mini-physical.
Performs phlebotomy, includingautomation (Alyx and / or Trima).
Prepares and packs units fortransport.
Subject matter expert, providingcoaching to team and oversight of collections to minimize collection loss due to errors and incidents.
Observes donors for reactions,provides reaction care and assists other staff in handling reactions if needed.Provides post-reaction careincluding assessing reactions for recovery, escorting donors andcoordinating care with hostorganization (e.g. high school nurse, drive coordinator).
Rebooks donors for future donationappointments and facilitates rebooking process.
Transports or carpools staff.
May transport supplies andequipment.
equipment and arrives at site ontime.
May participate in mobile drive set-up.
Creates a safe environment fordonors and fellow staff members and maintains safety awareness of team.
Recruits andconverts donors for automation.
Operates, troubleshoots, and performs routine maintenance on equipment.
Maintains product integrity and ensures properidentification of all donors.
Maintains organization of departmental records, as needed.
May participate in validation of new processes or new equipment.
Reviews dailywork for accuracy and recognizes and investigates the reason for potentialdiscrepancies and unexpected results, resolving where appropriate.
- Reviews quality results and escalates issues and concerns.
- Performs root cause analysis, review, and reporting with leadership.
- Proactively seeks continued professional development.
- Other duties, as assigned.
QUALIFICATIONS
Education
Experience
3 or more years phlebotomyexperience preferred or a combination of a health care degree, certification,and/or 3 or more years relevant experience.
Typically requires a minimum of 4years of job-related experience.
Broad or specialized knowledge ofmethods, techniques, and processes. This knowledge is typically acquiredthrough specialized training or broad practical work experience.
Skillsand Knowledge
Ability to read and interpret documents such as Standard OperatingProcedures, safety rules, operating and maintenance instructions, and otherdepartment manuals.
Must have basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work to provide productive work flow.
Flexibility to work independently and with a team.
Has a strong attention to detail.
Must have good communication skills, including the ability to provide feedbackto peers.
Possesses legible hand writing.
Able to perform Team Lead responsibilities as assigned.
Ability to learn/utilize computer applications such asCeridian, Hemasphere, Oracle, HemaTerra, etc.
Toolsand Technology
Personal Computer (desk top, lap top, tablet).
General office equipment (computer, printer, fax,copy machine).
Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Screening equipment including:
Phlebotomy collection equipment including:
PHYSICAL REQUIREMENTS & WORKINGCONDITIONS
Physical demands: Dailytasks include a mixture of standing, sitting, and walking. Hand-eye coordination with significant manual dexterity and frequent repetitive handmotions. Reaching above thehead and lifting up to 40-pound items occurs occasionally. Visual and hearing acuity to perform essential responsibilities. Looking at computer screens or smallitems is common.
Mental demands: Requires ability to maintain a routine ofintense concentration for long periods, as well as excellent cognitive,analytical, and memory ability.
Environmental hazards: Frequent work with biohazardous material iscompleted in a donor center or mobile environment wearing appropriate Personal ProtectiveEquipment (PPE) and following internal policies,training, and OSHA standards. Moderatelevel of noise is present in the collection areas. Employee is frequentlyexposed to the public. Exposure to various temperatures will occur.
This jobdescription reflects the current assignment of essential functions and is notmeant to be all-inclusive or in any way construed as an employmentcontract. Duties and responsibilitiesmay be assigned or reassigned to this position at any time and may be modifiedto reasonably accommodate an individual with a disability or for other reasonssolely at management's discretion.
Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
