Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Selling and Service * Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values * Endorses, models and develops team to deliver Coach s Selling and Service expectations * Enforces sales strategies, initiatives and growth across all categories * Flexes store business strategies and personal selling techniques to contribute to overall store and financial results * Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers * Sales/productivity goals: sets and communicates goals for the team in partnership with the Store Manager and/or District Manager, tracks store s performance at all times and achieves sales through team * Productivity Management: holds management team accountable for floor supervisor productivity, personal productivity and management contribution * Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals * Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers * Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager * Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics * Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace * Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach s guide to style * Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) * Coaches team on how to incorporate trends into their selling experience with customers * Influences customer s purchase decisions by balancing patience and assertiveness * Sensitive to customer and team s needs and tailors approach by reading cues * Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate * Encourages team to build long-term relationships with customers to drive business * Develops both self and individual product knowledge skills and remains aware of current collections * Works with the Store Manager and/or District Manager to protect and drive the needs of the business at all times * Understands the positive sales impact staffing has on the business and recruits accordingly * Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools * Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment * Creates enthusiasm and positivity for a shared vision and mission * Leads by example * Demonstrates confidence when leading the team and managing the store * Takes initiative; has a high level of ownership and accountability for results of self and others * Approaches challenges in direct and timely manner and partners with the Store Manager and/or Multi-Manager; may take action to course correct in the moment when appropriate * Builds trusting relationships with peers and team * Acts as advocate for the team and Brand * Is adaptable and flexible to change * Switches gears based on the needs of the business both seamlessly and pro-actively * Welcomes feedback and adapts behaviors as appropriate * Maintains a calm and professional demeanor at all times * Fosters an environment of teamwork and collaboration * Creates short and long-term strategies to achieve personal metrics and performance Employer's Job# 626567000
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