Job Summary
This position is responsible for contacting customers, partners, and service providers etc. to secure missing or insufficient documentation on table funded loans. Once received, the representative determines the acceptability of documentation submitted to cure errors and omissions. This position also identifies errors that may have been missed in Post Closing Loan Review or errors resulting from the review of newly submitted documentation and assigns any necessary errors and omissions for resolution. This position requires consistent contact with internal departments, external customers as well the Sales staff requiring both verbal and written communication in order to preserve a positive working relationship with each. Table Suspense Reps must be proficient in monitoring and reviewing daily exception reports and the billing process for late loan delivery.
Job Responsibilities:
* Resolve errors and omissions by reviewing documentation submitted for cure. Validate key data and clear all errors & omissions to ensure loan is eligible for salability. Communicate with other internal departments as well as customers and Sales. Review daily exception reports and take action pursuant to departmental guidelines.
* Review Table Conventional loans to retain knowledge in that capacity and assist with volume when necessary.
* Identify and assign errors and omissions for resolution.
* Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
Job Requirements:
* High School Diploma, GED, or foreign equivalent required.
* Training period for an inexperienced person to function independently is 3 months. It typically takes a minimum of 6 months to become proficient in all facets of the position.
* Excellent customer service skills - (written and verbal).
* Proficient in problem solving.
* Ability to work in a paperless environment and utilize an automated workflow.
* Ability to maneuver in multiple software applications.
* Works somewhat independently and takes responsibility for production and quality of their work.
* Attention to detail.
* Experience working in a measured production environment.