Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
Job Description Summary
- Develops training and educational materials overseeing the design, development and distribution of training programs and materials for new and existing staff.
- Oversees the review, evaluation and modification of existing and proposed training programs.
- Develops accurate and timely training schedules based on input from Management and maintains said schedules for new and existing staff.
- Oversees training preparation including scheduling of training sessions (both classroom and individual), prepares training materials, ensures facilities set-up, audio-visual setup, and participant notification.
- Consistently reviews and updates written educational materials.
- Conducts training sessions for new and existing staff.
- Oversees coaching and development of existing staff by identifying coaching opportunities, preparation of materials, and maintenance of the training calendar. Conducts coaching sessions and provides timely feedback.
- Makes process improvement and desk reference recommendations.
- Ensures that call center representatives are provided with up-to-date knowledge of all applicable programs.
- Provides feedback regarding training specialist’s performance.
- Provides assistance with special requests.
- Maintains a working knowledge of call center procedures, all supported programs, and call requirements.
- Is able to identify areas of concern that need to be addressed and report or address the concerns as appropriate with possible recommendations.
Essential Duties and Responsibilities:
- Responsible for delivering training programs to various levels of project staff (front line staff, Supervisors and Managers), assisting with curriculum development, reviewing course materials, administering assessments and monitoring performance of classroom participants.
- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
- Deliver Instructor led training programs as needed to achieve business outcomes.
- Provide administrative support to Training classes and Training Team members, including class rosters, attendance sheets, assessments, test logs, evaluations, etc.
- May assist in scheduling of training sessions and individual onsite and offsite training programs, and supporting when necessary, the coordination of training room set-up, audio-visual set-up, supplies and participant notification for training events.
- Participate in process and team meetings in order to identify and recommend changes to policies and procedures.
- Follow the regulatory approval and document management process when creating or updating training materials.
- Support Training Specialists in the classroom on occasional basis, as needed.
- Compile training evaluations to support ongoing revisions to Training programs.
- Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
- Responsible for adhering to established safety standards.
- Perform other duties as assigned by leadership.
Minimum Requirements:
- High School diploma with 0-2 years of experience.
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Must be able to remain in a stationary position for an extended period of time.
This position will split it's time between East Lansing, MI and Flint, MI, dependent upon training needs. Candidates must be able to work in both locations.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.