Position Goals:
Execute on individual and team sales metrics for the banking center to achieve the strategic and tactical goals of the company. Serve as the primary point of contact in the banking center for sales and services requests. Exceed personal production goals and deliver a meaningful customer experience. Lead the team in new account acquisition activities in the banking center and participate in outbound calling activities in the community to increase market share. Prospect, generate, process and close consumer loans. Support the banking center manager in business banking activities.
Essential Duties and Responsibilities:
1. Provide high quality customer service on a wide variety of general banking matters.
•Assess customer’s financial position to identify additional relationship opportunities.
•Approve checks for cashing; accept and process stop payment orders.
•Assist customers in reconciliation of accounts, answer questions and resolve complaints.
•Engage banking center team and business partners to assist customers with a variety of personal and business banking needs.
2. Drive banking center productivity and growth through the following responsibilities:
•Develop and implement sales tactics to drive consumer deposit and loan growth.
•Achieve all partner referral and appointment goals monthly.
•Actively participate in teleconsulting activities including call blocks and call nights.
•Participate and take ownership of the results of all marketing campaigns and promotions.
•Fully capitalize on referrals from service associates and leads from business partners.
•Utilize guided conversation in the client profiling tool to deepen client relationships and deliver the whole bank.
•Convert service and problem resolution opportunities to sales opportunities to deepen client relationships and increase share of wallet.
•Utilize kiosk to provide education and help customers enroll in electronic banking products and services during account opening.
•Complete all new account onboarding calls and activities in a timely fashion.
•Exceed all established individual and team sales goals.
•Participate in outbound calling activities to increase market share. Outbound calling activities include but are not limited to First Direct presentations, HSA presentations, Business Banking Calls and additional partner calls.
3. Assist with sales and service leadership at the Banking Center.
•Assist associates in the attainment of individual and team sales and service goals assigned to the Banking Center.
•Fully engage in the sales management process including, but not limited to leading daily huddles, weekly sales meetings, touch bases and coaching sessions.
•Utilize customer relationship management tool (CRM) and other sales tools to record, track and maintain sales records for the incentive plan.
•Monitor and resolve deposit and loan exceptions in a timely fashion to ensure compliance and improve customer experience.
•Train, coach, and guide staff with operational and sales skills.
4. Comply with information and physical security policies including consumer and business verification procedures.
5. Attend and/or complete applicable and required training sessions.
6. Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, EDD, etc.
7. Adhere to and participate in completing the branch daily security checklist including items such as assisting with operational aspects of the banking center; control opening and closing of the banking center, conduct audits, and banking center balancing.
Position Requirements
Education - High school diploma or equivalent (GED).
Experience -Over two (2) years of banking, sales, or related experience; or, if Bachelor’s degree, then demonstrated leadership or goal achievement in related school activities or internships.
Other - Ability to obtain Notary Public designation
Preferred Requirements
Prior banking experience
Bachelor’s degree
Demonstrated ability to sell and cross-sell banking products and services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
First Merchants Bank is an Equal Opportunity Employer and E-Verify participant (M/F/D/V).
