Be Someone’s Hero Everyday
Do you have a passion for helping people? Our professional Claims Representatives are the first point of contact for customers who recently experienced glass damage to their auto or RV and deliver on the OUR promise to be there when they need us most.
Get ready to join a company you can believe in and work alongside a team of associates who care.?On a team with solution-oriented associates focused on delivering exceptional customer service, you will:
- Be the first point of contact with our customers, answering inbound calls/emails regarding glass breakage to their car or recreational vehicle. Gathering information to advise customers of the next steps to get them back on the road.
- Resolves all issues concerning payment, invoicing, authorization and repair coordination.
- Manages the email box for shop and customer inquiries.
- Follows-up with shops and customers to inquire about job status
- Interact internally with all Express Group departments and externally engage with policyholders, repair facilities, dealerships and insurance companies.
- This position will encompass both inbound and outbound phone calls.
Schedule for Part Time Telephone Customer Service Representatives.
- 18-30 hours per week
- Flexible Shifts Available, typically between 9am – 3pm, Monday - Friday?
About The Express Group of Companies
For more than 30 years, Sunroof Express and more recently RV Glass Express and Specialty Glass Express (the trio nick named the Express Group) has made it a point of pride to go above and beyond to deliver unique solutions to the auto insurance industry. We realize that our employees are the key to our success. Every associate shows up to work with integrity and persistence to succeed. Our enthusiasm is unmatched and our attention to detail is shown in everything we do. It is our belief that great people together can do great things.
Our business are equal opportunity employers. We conduct drug screens and background checks on applicants who accept employment offers.
