Title: Customer Service Associate
Job Type: Full time, Regular
Location : 500 Woodward Avenue, 15th floor, Detroit, MI, 48226
Responsibilities:
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
Maintain all logs and reporting documentation; attention to detail
Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
Operating mailing, copy or scanning equipment
Shipping & Receiving
Handle time-sensitive material like confidential, urgent packages
Perform other tasks as assigned
Scanning incoming mail to recipients
Perform file purges and pulls
Create files and ship files
Provide backfill when needed
Enter information daily into spreadsheets
Identify charges and match them to billing
Sort and deliver mail, small packages
Minimum Requirements:
Minimum of 6 months customer service related experience
High school diploma or equivalent (GED) required
Qualifications:
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
Lifting up to 55 lbs with or without accommodations
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.