Do you love to help people? Are you a Customer Service Rock star? Are you great on the phone? If this describes you, then we have the perfect career opportunity for you!
For over 30 years, Sunroof Express, part of Detroit International Sales Group, has made it a point of pride to go above and beyond to get the job done.
We realize that our employees are the key to our success. Every employee shows up to work with the integrity and persistence to succeed. Our enthusiasm is unmatched and our attention to detail is shown in everything we do. It is our belief that great people together can do great things.
This team player is an important first link between our customers and insurance partners by providing professional and helpful phone support for processing claims.
What's in it for you:
- Fun and Innovative Work Culture
- Customizable Medical/ Dental/ Vision Benefits
- PTO/ Paid Holidays
- Quarterly Community Service Events
- 401K Program
- Profit Sharing Program
Responsibilities
- Quickly and professionally answers incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns
- Gathers all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
Ideal Employee:
- High school diploma or equivalent
- Prior experience in customer service preferred
- Self-motivated and demonstrates a high level of work ethic.
- Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers and customers.
- Excellent organizational and follow-up skills.
- A focused and positive attitude
- Excellent verbal and written communication skills
- Desire to learn, develop and surpass expectations.
- Ability to operate a computer and telephone system while seated for extended periods of time
Sunroof Express Inc. and all companies represented are Equal Opportunity Employers and do not discriminate against any employee or applicant for employment because of age, race, color, sex, religion, national origin, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
