Who we are: Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions. We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work. We pursue innovation, strive for sustainability and develop insights in every part of our business. What You Will Be Doing: The Quality Solutions Specialist provides complex technical advice after thorough investigation of resolution options for quality issues which have been elevated from the Dealer Business Consultants in solutions fulfilled. They ensure a positive customer experience by providing frontline service for elevated issues related to technical or complex solutions for warranty, freight damage claims, quality complaints,parts resolution information or delay claims. Other tasks include: * Interviews customers to clearly define problem, documents accurate and relevant details of their requests in the knowledge database. * Negotiates low cost solutions for dealers, Steelcase sales, architects,designers, independent specifiers and end users as well as offering credits, return authorizations, billing adjustments, product dispositions and parts packages. * Works with carriers, order control and suppliers in determining low cost solutions or subrogating carrier damages. * Establishes ongoing relationships with product marketing to understand new products and product changes. * Provides training and consulting services to others in the company regarding parts or whole item solutions. * Evaluates systems and processes while implementing improvement solutions using lean and think methodologies to drive performance for products, parts packages, programs, processes, information provided in the field, etc. Who You Are: * Strong customer service skills with extensive product knowledge. * Ability to read blueprints, engineering drawings, other technical documents and analyze them to solve problems and recommend solutions. * Demonstrates sound decision making. Able to refer systemic or issues large in customer magnitude to the Customer Service Leads or Field quality teams. * Excellent organizational and prioritizing skills with the ability to manage multiple tasks and projects. * Strong aptitude and willingness to learn new technology tools. * Excellent written and verbal communication skills * Ability to maintain the knowledge database consistently and accurately. * Ability to train, mentor and provide constructive feedback coaching for the success of others and help the team reach performance goals. * Ability to use lean, think, project management concepts to improve department effectiveness and efficiency. Qualifications: Bachelor s degree preferred. Experience in engineering, product marketing, sales or communication experience is highly beneficial. How To Apply: We invite you to submit your resume/CV here. If we can make the application process easier through accommodation, please email us at . We are proud to have a diverse and inclusive workforce, and we're always looking to get better. We value applicants who are comfortable interacting with people different than themselves. Women, people of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else are all invited to apply. We seek to find the best person to fill this role and will not discriminate based on race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, veteran status, or any other characteristic prohibited by law.
Employer's Job# 2465
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