Institutional Trust Administrator I
This Institutional Trust Administrator will oversee the administration of all assigned client relationships including the delivery of high-quality products/services within established guidelines, obtaining complete and accurate account documentation and ensuring profitability of all assigned relationships through the account set up and billing process.
Position Responsibilities:
•Work closely with assigned Relationship Manager, Account Analyst, Team Leader and other internal colleagues to ensure accounts are properly administered in accordance with all policies and procedures. Resolve all documented account exceptions within the policy deadlines.
•Communicate client issues/specialized reporting requirements to Team Leader and assigned Account Analysts to ensure client needs are met.
•Ensure that fees for all assigned client relationships are billed accurately and collected in a timely manner to assist in meeting departmental revenue objectives.
•Monitor Administrative Service Team in order to provide training opportunities.
•Monitor the applicable database to ensure directives are entered and updated appropriately.
•Understand and adhere to all department policies/procedures and regulatory issues and requirements to minimize Bank and client risks.
•Participate/lead special projects or team assignments to improve efficiencies, achieve greater quality standards and enhance service levels within the department and throughout the Bank.
•Effectively manage client base to provide excellent references. Refer all sales opportunities to the appropriate parties.
Position Qualifications
•Bachelor's Degree from an accredited university in Accounting, Finance or Business Management
•4 years of analyzing securities and custodial statements experience
•4 years highly developed client service experience
•4 years of managing multiple projects experience
•4 years of Microsoft Office Suite experienceComerica Bank Center8:00am - 5:00pm Monday - Friday
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
