At Great Wolf, the Arcade Attendant ensures smooth operation of games and machines, providing positive experiences for all guests. The Attendant is responsible for supplying guests with tokens and redeeming arcade tickets as well as removing obstructions on arcade machines and ensuring appropriate guest conduct.
Essential Duties & Responsibilities
* Assists guests with change, ticket redemption, and all courtesy transactions throughout the arcade
* Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
* Ensure the daily operation of the attraction adheres to operating procedure guidelines
* Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
* Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
* Ensure arcade area adheres to the highest standards of cleanliness, presentation, and service
* Assist in other retail outlets as needed
Basic Qualifications & Skills
* Some high school education or equivalent
* Flexibility regarding scheduling based on business demands
* Experience utilizing basic math skills with ability to add, subtract multiply and divide
* Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
* Successful completion of a criminal background and drug screen. Desired Qualifications & Traits
* Strong customer service skills
* Ability to multi-task and prioritize a variety of tasks with minimal direction
* Previous experience with cash transactions and Point of Sale systems
* Excellent teamwork skills Physical Requirements
* Ability to lift up to 30 lbs.
* Able to stand for long periods of time
* Ability to work in a loud environment with flashing lights
* Able to bend, stretch, and twist
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Employer's Job# 5000563504206
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