Jervis B. Webb Company is a subsidiary of Daifuku North America Holding Company (daifuku.com/us/), a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.
The company is currently seeking a Training Facilitator Coordinator.
The Training Facilitator/Coordinator, reporting to the Customer Service Manager, will be responsible for the design, development, implementation, and monitoring of training programs, documentation and workflows that meet and exceed customer requirements and expectations.
Major Areas of Responsibility
•Partner with engineering staff to plan, develop, and release timely, accurate, high quality training programs using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, lectures, and testing in both written and verbal formats
•Gather, organize and develop training procedure manuals, guides and course materials including handouts, visual materials while maintaining version control
•Facilitate a post-training survey to test for knowledge retention and then revise/improve upon processes and variables to ensure continuously improved world class training programs
•Partner with internal teams to proactively develop training programs for customers, explaining the added value, need and desire for training
•Elevate customer issues to the attention of the Manager for follow up and resolution
•Contributes to team effort of the Customer Support/Training department
•This position requires availability to spend more than 80% of the time traveling
Knowledge
•Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
•Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
•English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
Skills & Abilities
•Demonstrated full proficiency in Powerpoint and MS Office Suite of products
•Able to analyze needs to determine customer requirements
•Translation of directions, processes and customer requirements into effective desk top reference manuals and training materials
•Presentation and facilitation skills for relaying complex information in a clear and effective manner which promotes knowledge retention
•Travel and intermittent non-standard work hours as needed to facilitate training programs with customers and relationship building
•Time Management - Managing one's own time and the time of others
•Monitoring - Monitoring/Assessing performance of yourself, other individuals or organizations to recommend improvements
•Verbal and Written Expression and Recognition - The ability to listen to, understand and communicate information and ideas presented through spoken or written words and sentences
•Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
•Demonstrated passion for working with others to teach and effectively relay content in a clear manner including the ability to know your audience
Education & Experience
•Bachelor's degree preferably in Communication or Business, or equivalent work experience
•2 years' experience in a role such as sales, marketing, training or engineering in an engineered-to-order material handling systems organization
•2 years' experience writing and documenting detailed procedures
•2 years' experience developing and delivering classroom-based and virtual training
Demonstrated Physical Abilities
Remain stationary for 50% of the time; move/traverse throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others through talking/hearing; read/identify/assess forms and correspondence.
Jervis B. Webb Company is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition. If you'd like to view a copy of the company's affirmative action plan or policy statement, please call 248-553-1000.
Jervis B. Webb Company is an Affirmative Action/Equal Opportunity Employer, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status or medical condition.
