Position – Mail Processing Clerk
Location – Ferndale, MI
Shift – 2nd shift- M-F with occasional Saturdays
Duration – Full-time – Permanent
Requisition – 19809
About Exela
Exela Technologies, Inc. (“Exela”) is a location agnostic, global business process automation ("BPA") leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience. Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe.
Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model. We are 22,000 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune® 100, along with many of the world’s largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.
Why Exela?
A global, public company (NASDAQ: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives.
Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital innovation, be part of the revolution!
Position Summary
Will execute day-to-day requirements in the Production functions with emphasis on the consistent execution of the Quality Management System. The position will execute skilled operation of high-volume machines/equipment, as well as support all functions within the Production department.
Principal Accountabilities either directly or through others, the incumbent will:
Follow all Offsite Services facility policies, including health & safety, building securing, data security and harassment free work environment.
Support the Quality Management System, including participating in the Corrective and Preventative Action process.
Actively monitor product for conformity based on Job Specific Work Instructions and Control Plans.
Identify non-conforming product and bad materials, and inform leadership.
Responsible for all operator aspects of the assignment:
Machine set-up, adjustments and equipment monitoring for quality performance;
Manual aspect of assignment, including manual assembly and inspection for quality performance;
Keep working area clean and organized, free of un-needed production components;
Fill out documentation completely, neatly and accurately, including electronic documentation.
Responsible for special handling of manual insert projects.
Participate in cross training.
Perform various tasks as required.
Proficient in processing in operating various machines.
Create procedures, work instructions and quality system documents
Provide troubleshooting expertise with production machines.
Provide direction and training to newer staff, as needed.
Ability to work effectively in most or all areas of Production (Fulfillment, Warehouse, Special Handling Quality Control, Material Handling, etc.), as needed.
Must possess the ability to read and understand written documents as they pertain to the Quality Management System.
Effective communication skills.
Handles multiple projects simultaneously.
Strong administrative organization skills.
Physical Requirements
May be required to lift items weighing up to 50 pounds or maximum allowed by State Law, with or without accommodation.
Must be able to sit, stand and/or walk for long periods of time with or without accommodation.
Job Specifications
Minimum 3 month customer service related experience preferred.
Minimum 5 years’ experience in Production environment using complex machines.
ISO 9000 System Experience desirable. * Previous experience in manufacturing environment.
Demonstrated knowledge and experience with fulfillment processes preferred.
High School Diploma or equivalent (GED) required.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
