SpartanNash is a value-added wholesale grocery distributor — supplying more than 2,100 independent grocery retail locations throughout the United States — as well as a grocery retailer, with more than 155 corporate supermarkets in nine states. We also serve the military community through our MDV division; in addition to offering premier fresh produce distribution and fresh food processing through Caito Foods and third-party logistics through BRT.
At SpartanNash, we deliver "what our guests want, when they want it – fast and friendly." We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. That’s why SpartanNash is a cut above the rest.
This position is located in Grandville.
A day in the life of a Customer Service Lead is never the same but, in this role, you would expect to provide and maintain a high standard of customer service in the store's front end operations; to supervise and direct all front end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store.
What You’ll Do:
* Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
* Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
* Knowledgeable of product locations in the store and up to date on Ad items, special prices, coupon deals or other features that apply to the store's sales program.
* Train others to perform all department activities and functions.
* Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
Sound Like You? Here’s what you’ll need:
* High School Diploma (Preferred) or GED
* 0 to 2 years of Supervisor Experience
* Ability to read, write, comprehend and interpret documents
* Accounting/Bookkeeping/Budgeting and Financial skills
* Delegate/Direct and Implement
We are not able to sponsor work visas for this position.
Position Summary
To provide and maintain a high standard of customer service in the store's front end operations; to supervise and direct all front end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.
Minimum Requirements
School Education
HS Graduate or Equivalent(GED)
Job Experience
Supervisory Experience
0 TO 2 YEARS
Responsibilities and Essential Duties
Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items
Knowledgeable of product locations in the store.
Know the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
Train others to perform all department activities and functions
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
Handle spoiled/damaged products per established guidelines.
Maintain a clean, attractive and well stocked department.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.
Knowledge, Skills Abilities
Proficient Computer (email, spreadsheets, etc)
Ability to read, write, comprehend, and intrepret documents
Accounting/Bookkeeping skills
Interpret/Analyze Financials
Develop/ Manage Budgets
Delegate/Direct/Implement
Suggestive Selling/Knowledge of Products
Detail Oriented
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
