At Mercantile Bank of Michigan, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset!
If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Branch Manager II
SUMMARY
Effectively implement sales plans for the assigned branch to achieve the strategic and tactical goals of the company. Provide strong leadership, coaching, management and direction to the branch staff to ensure delivery of superior quality service and product support for bank customers. Ensures adherence to Bank policy and procedures by all Branch personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Calls on potential customers for deposits and treasury services. Sells deposit products and basic treasury services to current and prospective customers. Performs consumer lending and is responsible for sourcing referrals for commercial and treasury partners.
- Development/utilization of a thorough working knowledge of the bank/branch goals, policies, operating procedures and services, as well as all current marketing and advertising promotions. Ensures that this information is disseminated to branch staff.
- Selects, coaches, develops and motivates a staff that achieves the organization's goals. Develops a team environment with employee morale that exhibits a positive customer service environment. Works with branch staff to ensure goals are met in production, expense control, fee income and operational efficiencies. Conducts regular branch meetings to keep staff informed, motivated, share ideas and resolve problems.
- Is responsible for the overall direction, coordination, and evaluation of these individuals. Carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Performs retail transactions, including teller, new account and lending, as customer traffic and branch scheduling demands.
- Oversees branch audits, and the preparation and distribution of monthly branch reports.
- Promote the bank through community involvement and leverage contacts to create a pipeline of new business.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's degree (B.A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience.
- Proven business development and customer service skills.
- Minimum of three to five years banking experience preferred.
- Minimum of two years prior management experience.
- Must be/become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to work in an office environment which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.
We believe embracing human diversity makes us a better bank. We know it makes us better people.
Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.
