Requisition: 38920
Title: Deputy Project Director
Job Category: Operations Management
Line of Business: Workforce Services
Branding: ResCare
About this Career Opportunity:
The Deputy Director provides leadership and oversight for the case management operations. The Deputy Director is responsible for ensuring case management quality meet expectations and collaborates across departments to help the project meet performance expectations. Works directly with the Project Director or Designee, and other department heads, to make certain the program is meeting contract goals and requirements. The Deputy Director leads a team of managers, or supervisors dedicated to ensuring that case management services are provided in a responsive, outcome-focused and client-centered manner, and those directives from the Project Director and/or the funding client relative to case management, enrollment, and customer service are implemented and monitored.
ESSENTIAL JOB RESPONSIBILITIES
•Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units
•Implement and provide change management when changes to policy / procedure occur
•Manages communication and coordination of case management, enrollment and customer service
•Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
•Participate or lead outreach activities
•Oversee timely and accurate reporting of operations metrics for Project Director
•Primary point of contact for Income Maintenance(IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers
•Build business process expertise within the team and develop best practices
•Coordinates service delivery for Refuge Cash Assistance program (if required)
•Compiles information and data for completion of quarterly reports
•Effectively collaborate with departments for program development and information dissemination
•Provide leadership, support, and guidance to staff, partners and operations across all ResCare Regions
•Other duties as assigned
Position Requirements
•Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience.
•Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team.
•Must be process-driven, analytical, and solution-focused.
•Must be a team player and model LEGACY Principles.
•Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies.
•Strong written and oral communication skills.
•Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
•Must possess and maintain a good driving record and meet company driving requirements.
Additional Information
Benefits
ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.
About Workforce Services
Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Deputy Project Director.
About this Line of Business
ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.
With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.
Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.
ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
2470 COLLINGWOOD ST, DETROIT, MI 48206-1500 USA
Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
