Responsibilities: * Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.) * Lift heavy boxes, files or paper when needed * Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude * Demonstrate flexibility in satisfying customer demands in a high volume, production environment * Consistently adhere to business procedure guidelines * Adhere to all safety procedures * Take direction from supervisor or site manager * Maintain all logs and reporting documentation; attention to detail * Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc) * Operating mailing, copy or scanning equipment * Shipping & Receiving * Handle time-sensitive material like confidential, urgent packages * Perform other tasks as assigned * Scanning incoming mail to recipients * Perform file purges and pulls * Create files and ship files * Provide back fill when needed * Enter information daily into spreadsheets * Identify charges and match them to billing * Sort and deliver mail, small packages Minimum Requirements: * Minimum of 6 months customer service related experience * High school diploma or equivalent (GED) required Qualifications: * Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred) * Experience running mail posting equipment a plus * Excellent communication skills both verbal and written * Lifting up to 55 lbs with or without accommodations * Willingness and availability to work additional hours if assigned * Ability to effectively work individually or in a team environment * Competency in performing multiple functional tasks * Ability to meet employer's attendance policy
Perform all scheduled and unscheduled pickups and deliveries utilizing company van within approximately a 25 mile radius. Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies. Load, unload van make deliveries to receiving docks or inside deliveries if necessary. Maintain all applicable logs, delivery tickets, documentation, etc. Maintain vehicle in good mechanical condition; notify manager if deficiencies are identified. Establish excellent working relationships at all delivery and pickup points. Secondary Duties: Prepare materials/outgoing mail/packages for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines. Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines. Verify and correct mail using available tools. Sort and process inbound inter-company mail Receive, scan and input inbound accountable boxes and packages including certified, registered, return receipt, Federal Express and UPS for delivery to customers Sort, deliver and pick-up mail and packages according to established time frames and service standards utilizing a mail pushcart within building. Maintain all logs and reporting documentation as required. Perform start-up and operations of postage equipment. Assist with loading and unloading of deliveries as needed. Maintain shipping and receiving area as required. Cross-train in all service areas and perform other duties as assigned. Qualifications: Must have 6 months customer service experience. Must have valid driver's license and clean DMV record. Must be able to stand and walk for an extended period of time with or without accommodations. Must be able to lift and/or move up to 55 lbs or maximum allowed by current state law with or without accommodations. Must have basic computer knowledge Must be able to effectively communicate with clients and company personnel. Company related driving experience utilizing a commercial vehicle preferred Previous experience in a mail room operation, shipping, and/or receiving preferred Experience operating online shipping services such as UPS Online, or FedEx preferred.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/, marital status, orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
