Position Summary:
Under the supervision of the Housekeeping Supervisor, clean guestrooms, suites, and public areas in accordance with the hotel policies and procedures. Work to ensure all guest needs are properly handled in a friendly and professional manner.
Essential Duties and Responsibilities:
- Clean a daily par of hotel guestrooms and suites, to include, vacuuming, emptying trash, mopping floors, cleaning furniture, carpet care, linen removal, and window washing in accordance with hotel standards, policies and procedures.
- Assist with the normal and usual requests of guests.
- Take care of equipment and supplies issued in conjunction with cleaning activity.
- Complete work in the most efficient, consistent, and in an organized manner.
- Report all damage, missing items, items found not working, and lost and found items found in guestrooms and suites in an immediate manner.
- Protect passkey issued daily making sure it is secured at all times.
- Keep work cart in a clean, dry and organized manner.
- Use only those cleaning agents and products issued by the housekeeping department.
- Answer guest questions about the hotel, its facilities and the local area.
- Bring to the attention of the Housekeeping Supervisor anything that is unusual in your area of responsibility.
- Maintain a positive and upbeat attitude and appearance.
- Wear the proper uniform as issued, being highly “in tune” to guest questions and needs.
- Insure that “special requests” of the guests are properly handled.
- Follow all policies and procedures as required by the hotel.
- Work with other staff members in a positive and cooperative manner.
- Review work schedule and report to work as scheduled and on time; be prepared to work on those days.
- Provide information and assistance to insure a smooth running hotel that features a first class guest experience.
- Abide by all safety regulations and use safety equipment where required.
- Follow the rules of the Social Media/Blogging Policy, and be aware that the Organization reserves the right to monitor and review social media content that violates all applicable company policies and standards.
- Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority. Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
Contacts/Purpose of Contacts:
- Contact with associates within the organization and members of the general public, guests of the hotel.
