Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.Position Summary:
The Technical Application Services Analyst is responsible for all aspects in planning and performing software application upgrades/updates/patches to the Client's healthcare EHR and/or non-EHR application system environments including comprehensive administration, maintenance, monitoring, installation/support/troubleshooting of operating system components that interact with the software application, as well as other technical facets of the application environment. The domain of service delivery lies between the Application and Infrastructure services provided by Atos.
Duties and Responsibilities:
Essential Functions - Technical Job Duties
Work with Technical Applications Supervisor to:
•Identify release scope, content and prioritization for sign-off in support of internal and hosted applications upgrades, updates or patch/fix applications.
•Review of requirements/design specification/IT operations procedures and vendor documentation (including Read Me files) to gain thorough understanding of new/enhanced software application system application updates.
•Verification of production and non-production application environments readiness for each scheduled release and management of version control.
•Create thorough checklist/plans and update as necessary for each version upgrade/update/patch.
•Understand which Atos teams are required during upgrades/updates/patches and ensure that they are ready in queue to provide support.
•Facilitate and/or participate in meetings for scheduled production releases.
•Work closely with project managers, other Atos Service Line teams, vendors and key stakeholders from the end user department(s) pre and post update processes through validation acceptance post update.
•Acts as a liaison between Client(s) and Third Party Vendor(s) related to software application upgrade/update/patches and issue resolution.
•Performs daily, weekly and monthly system maintenance and monitoring to ensure the good health of the Client's systems. Emphasis will be placed on automation of monitoring function for efficient delivery of services (as applicable).
Operational Functions and Duties
•Abide by Atos Corporate business operations policies and procedures, including but not limited to: Proper use and complete updates to Point of Business (POB) assigned Cases, IT Change Management procedures, timely and accurate time entries for hours worked etc.
•Atos communication and escalation procedures (internal and external). Use good judgement on when to engage Supervisor, Director, Account Management and/or Client during issue escalation.
•Contributes to the development and ongoing update/support of thorough Technical Application Services procedures, Client support workbooks and troubleshooting tips for Client's software application products supported by Atos. Documentation will be posted to the Technical Application Services SharePoint and/or WIKI.
•Is fully compliant in the use of Atos's "Best Practices" documented framework for EHR/non-EHR software application upgrade/update/patch initiatives, abides by all defined processes, activities and goals to maintain the repeatability, leveragability and reference-ability for Technical Application Services.
•Identify opportunities, performance measurements focusing efforts on automation and optimization by utilizing scripting, monitoring tools resulting in improved efficiencies and/or quality in delivery of services to our clients.
•Assists in the mentoring of junior staff member skill levels (domestic and global) in Atos's Technical Application Services team.
•Works collaboratively with all Atos Service Line team members to achieve high customer satisfaction levels for services delivered.
•Performs other duties as necessary to meet company and divisional service line objectives.
Education, Experience & Licensure:
•Associate or Bachelor's degree or equivalent healthcare and/or technical certification/licensing required.
•Professional certifications, (i.e., ITIL, MS Technical etc.) as applicable are highly desired.
•1-3 years of practical experience in supporting and/or supporting software application upgrades, updates and patches to desktop and/or file server environments.
•2+ years of experience in IT/EHR system related implementations and/or application support in a healthcare environment preferred.
Skills & Requirements:
•Strong knowledge of system and database administration principles. (Windows based Operating Systems for Client end and System Servers)
•Basic to intermediate knowledge of IT Infrastructure.
•Basic to intermediate knowledge of Microsoft Office tools.
•Demonstrated ability to research and resolve problems using a variety of resources and tools
•Effective written and verbal communication skills and interpersonal... For full info follow application link.
Atos is an Equal Opportunity Employer: disability/veteran