Michigan Kenworth, located in Grand Rapids, MI, is seeking a customer service focused Service Advisor. We offer a competitive wage, health/dental plan, and 401(k). This is an excellent opportunity for a highly motivated individual with a positive attitude to work for a growing and forward-moving dealer group.
Responsibilities:
• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders
