Customer Service Representative - 064641
DESCRIPTION/RESPONSIBILITIES:
Customer Service Representative
Our Packaging business is seeking a Customer Service Representative to join our team in Albion, MI. This is a fast-paced position with frequent changes in priority of tasks based on daily production, customer and business need. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met.
A Day In The Life Typically Includes:
* Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.
* Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate.
* Completing various forms and input information into order entry systems.
* Interfacing with other internal departments to facilitate order flow process and presenting information in one-on-one and small group settings
* Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department.
* Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed.
* Coordinating complaints concerning billing, product or service rendered, referring complaints by interfacing with Quality Assurance and working with appropriate departments to identify root cause and corrective action.
* Traveling occasionally to visit customer facilities to meet with various personnel
* Thriving in an environment of continuous change
Salary and benefits commensurate with experience.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/ orientation/gender identity