OVERVIEW:
Primary responsibility is acting as a liaison between customers and our company; while performing duties including order entry, invoicing, answering account questions, production data entry, requesting freight and delivery appointments, and other queries.
RESPONSIBILITIES AND RESULTS
- Track and date incoming sales orders, revisions, and cancellations. Effectively communicate with Production Team to confirm product will be available for shipment by requested date.
- Assign inventory to orders from pre-allocated contract batches.
- Enter orders into our software program through a 30-point process, using OneNote customer database as a resource. Complete an approval checklist to ensure accuracy.
- Work closely with Warehouse Team, creating releases for shipments and meeting strict deadlines to avoid delays in loading, shipping, and delivery.
- Coordinate freight arrangements and delivery appointments with our Traffic Team and customer’s Traffic Team.
- Answer customer and broker inquiries including contract balances, pricing, scheduling orders, production timeframes, warehouse requirements, freight quotes, etc.
- Provide documentation as requested such as invoices, proof of delivery, export documents, certificates of analysis, product specifications, etc.
- Perform lot, pallet, and quantity verifications against Bills of Lading from all shipments for traceability.
- Create invoices, including storage fees, pallet fees, freight charges, brokerage percentages, etc.
- Assist Sales Managers, Finance, Quality, Production, Warehouse, and Freight Teams in all aspects of customer records and details.
Education
Work Experience
- Two (2) or more years customer service and/or general office experience preferred
Skills and Knowledge
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and volume. Ability to apply concepts of basic algebra.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- To perform this job successfully, an individual should have knowledge of Microsoft Office.
It is PFI’s policy to provide equal employment opportunities to all employees. Our policy is to select the person who is best qualified for each position in our Company. No employee or applicant will be discriminated against because of race, color, religion, , age, national origin, orientation and gender identity, ancestry, height, weight, marital status, pregnancy, veteran status, disability, genetic information or any other category protected by applicable laws with regard to
any terms or conditions of employment.
