DESCRIPTION
Southfield Marriott is seeking 1 full time and 1 part time hotel front desk guest service associate, with a positive attitude, respectful disposition and the ability to remain productive throughout their entire shift.
1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
4. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
5. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
6. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
7. Drive the hotel shuttle van as requested. Comprehend and abide by all traffic regulations while transporting customers to and from the designated site.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job related duties as assigned.
Basic Requirements
Excellent hospitality skills required, including the ability to recognize and respond to cues and build personal connections.
1 year of guest service experience required
Windows computer skills required
High school diploma or equivalent required
Ability to work a variable schedule and weekend/holiday availability required
Must have state required credentials to drive hotel vehicle(s) and have a clear driving record.
Other Requirements
Some Hospitality education preferred
One year previous hotel Front Desk experience preferred
PMS, MARSHA and micros training preferred
EOE/AA/Disabled/Veterans
Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Employer's Job# 9892617
Please visit job URL for more information about this opening and to view EOE statement.
