Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
The Configuration Analyst Lead will own and be responsible to establish a Physical Inventory Process; this will be in partnership with various teams. This role will be responsible to drive inventory accuracy for in scope assets.
Responsibilities:
Manage Configuration Management Database
*Define Vision and Strategy
*Define CMDB Structure
*Determine CI Selection Guidelines
*Define CMDB Standards & Processes
*Define Audit Criteria
*Baseline CMDB
*Design ServiceNow Solutions & Process
Manage CMDB Quality & Integrity
*Create Configuration Management process & KPI's
*Create Configuration Management Performance Reporting
*Define Verification and Audit Process
*Respond to Audit & Compliance deficiencies
*Initiate Corrective CMDB Action
*Execute Corrective Action
Manage day-to-day activities required to maintain CMDB
*Engage cross-functional team Gathering and reporting on process metrics.
*Tracking compliance to the process.
*Agreeing and defining the service assets that will be treated as configuration items.
*Defining the structure of the configuration management system, including CI types, naming conventions, attributes and relationships.
*Ensuring the integrity of the configuration management system, including the CI data model and relationships.
*Defining and coordinating Configuration Analyst activities and responsibilities.
*Planning and managing support for Configuration Management tools and processes.
Contiuious Service Improvement
*Process Simplification and Automation
*Agile Delivery
*Machine Learning Capabilities
*Predictive Data Analytics
*Introduce Self-Healinig actions (Automation)
Manage and Maintain
* Professionally exercise discretion and independent judgment in day-to-day work. Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SSAE16 SOC 1 (Statement on Standards for Attestation Engagements No. 16 Service Organization Controls 1) , CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)
* Maintains strong relationships with Infrastructure and Applications Engineering, Operations, Supply Chain, Legal, partners, vendors and suppliers to ensure clear communication, quality delivery of services and the successful achievement of Consumers Energy's financial targets and compliance requirements
* Supports the movement across CE & CMS towards standard IT processes which minimize cost, improve service delivery, and boost effectiveness
* Support the creation of the configuration management process inclusive of routine inventory with existing or new solutions
Requirements:
•Requires a bachelor's degree preferably in an Information Technology field. Applicable exempt work experience is not required. Less than a bachelor's degree may be acceptable if accompanied by other technical training / relevant certifications and extensive experience (internal/external) in positions that demonstrate required abilities and performance.
•4+ years work experience
•2+ years leadership experience
These skills may set you apart from the rest:
•ITIL CertificationOverview
The IT Technical Job Family is utilized in Information Technology. Typically employees in this job family are required to design or maintain technology systems, to utilize various computer software programs, and to design, develop and/or provide advice and counsel on the operation of equipment, processes and procedures. They are responsible for ensuring adherence to laws and regulations applicable to Company employees. This job family includes Application Development, Infrastructure, Information Security, and Architecture.
Nature of Work
Duties can include network management, software development and database administration. May also provide technical support to a business or an organization's employees and train non-technical workers on the business' information systems. May design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented. Determines the practicality of changes and modification of systems. Works with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems. With information technology constantly changing, must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system.
Essential Functions
Works closely with department managers and users to define and analyze business and operational problems, process improvement opportunities and requirements; analyzes operational and business mandates and legal requirements; identifies and analyzes complex, ambiguous and/or conflicting business process issues; advises department managers on applications development, enhancement and... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.
