Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
Department Summary
Located within the Energy Delivery group, Customer Energy Management is responsible for the planning and the execution of new and existing customer requested services. We work with individual residential customers, large commercial firms and businesses, municipalities, other utilities, and internal stakeholders to meet the customer needs of their electric and gas projects. The goal of this team is to provide excellent customer service by being the face of the company. We strive to meet the energy needs of the customer by being our customers trusted energy partner. We are committed to maintaining, and strengthening, our long term working relationships with our customer with professionalism, competence, confidence, and trust are demonstrated with every service we provide.
Job Description
The Project Coordinator is responsible for the execution of providing gas and electric service to residential and commercial/industrial customers. This individual will be expected to have working knowledge of the Gas and/ or Electric Distribution Systems. The Project Coordinator will have to effectively prioritize and organize small to large sized projects in response to the needs of the customer. This will primarily revolve around gathering customer scopes and following the project from the design, scheduling, and field construction phases by the customers want date.
Tasks for this role will include:
•Serving as 'the face' of Consumers Energy to our customers, which includes responsibility for the overall coordination of work between the customer, Consumers Energy, and any other outside stakeholders.
•Estimating customer and system loads, updating customers on the status of projects, generating tasks for other departments, providing cost estimates, identifying any required permits and scheduling work orders.
•Project Scoping, evaluating and analyzing distribution design requirements and impact on distribution system to direct the preparation of the work order.
•Coordinating pre-requisites for successful completion of a distribution project to meet customer commitments requiring ingenuity as to application of normal procedures.
•The Project Coordinator may be responsible for the design of some gas and electric design, based on the geographic location, workload, and available design resources.
•Working outside of normal working hours to assist with emergency operations and storm restoration. Such roles could involve working as a back-up dispatcher, field guide, damage assessor, or wire guard. This will require occasional travel outside of assigned headquarters.
The ideal applicant should exhibit the ability to analyze complex problems, recommend alternatives, and take corrective action, while exhibiting in-depth knowledge of the policies and procedures of the business. It is also critical to:
•Possess excellent communication and customer service skills.
•Successfully multi-task and/or switch task quickly while remaining organized.
•Anticipate and understand the impact of actions/procedures on multiple systems.
•Demonstrate leadership skills, strong teamwork and the ability to work independently on assigned complex projects.
•Use computer assisted drafting (CAD) or other appropriate systems/software/programs such as SAP to accommodate customer's request and align with internal quality control processes.
•Manage project milestones; organizing and prioritizing the scheduling of work assignments in response to work orders.
This position will be based out of the Jackson Service Center.
Required Qualifications
•A 2 year associate degree in the requisite scientific or technical field (48 scientific or technical credit hours as measured on a semester basis)
•OR have completed two years of college course work (60 Credits) towards a Bachelor degree in a technical field.
•Candidates who do not meet the 48 scientific technical credit hours as measured in a semester basis (education requirements), but have sufficient applicable experience in lieu of required education, may be placed within the Technical Support Job Family.
Essential Functions
•Review blueprints, drawings, property descriptions and plans to verify requests are within the capability of the system, (i.e. within voltage availability).
•Complete site analysis as needed to take measurements required for design layout.
•Apply engineering standards to design project within CE tariffs and following company policy and procedure guidelines.
•Utilize company tools (SAP, MicroStation, Office, etc.) to coordinate work order preparation and procurement of all equipment and materials required for completion of project.
•Manage project milestones including customer prerequisites to enable project completion on customer timelines.
•Project milestones include, but are not limited to, easements, customer billing and payments, contracts, designs, inspections, site readiness, tree trimming, permits, and coordination/maintenance/communication of project dates with internal departments.
•Serve as the customer's primary contact, throughout the request... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.
