Summary
Provides pre-sales technical engineering support to Account Executives and clients as integral part of full sales process. Focuses on technical solutions for mid-size and enterprise accounts and works closely with clients to determine how Logicalis solutions can best serve their needs including both on-premise and Logicalis Enterprise Cloud solutions, Managed Services, and Professional Services. Conducts in-depth assessments and functions as subject matter expert to design complex client solutions focused on IBM Power Systems utilizing both AIX and Linux operating systems. Expert level with components such as, LPAR, LPM, HA, NIM, VIO, and various Scripting solutions.
Essential Duties and Responsibilities
* Produces accurate designs and proposals for clients using Logicalis technologies, services, and methodologies.
* Conducts assessments, studies, and/or surveys to obtain data; analyzes data to advise and recommend solutions.
* Qualifies, from technical perspective, new business opportunities or requirements within existing and prospective clients to ensure alignment with target markets, portfolio, and delivery and lifecycle services capabilities.
* Writes Statements of Work (SOWs) for Logicalis Professional Services.
* Designs and configures complex solution components.
* Proposes elements, configurations, and implementation details of solution.
* Prepares for and conducts client proof of concepts.
* Prepares and performs product demonstrations.
* Broadens engagements with clients by promoting, defining, and positioning Logicalis services from entire portfolio as appropriate to client requirements.
* Advises service delivery team to ensure successful implementation of solutions.
* Helps clients understand solution benefits.
* Interfaces with vendor and manufacturer teams.
* Provides product and/or solution training for Logicalis Sales teams and clients.
* Mentors Logicalis team members.
* Participates in increasingly complex client projects.
* Keeps abreast of latest solutions and services Logicalis offers.
* Establishes relationships with clients by demonstrating strong listening skills.
* Builds credibility and trust by delivering what has been promised within established timeframes.
* Participates in regional and national events and regional team meetings.
* Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
* Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
* Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Education/Experience/Technical Requirements/Certifications
Education
* Bachelor's degree in computer science, business, management disciplines, or related field.
Experience / Technical Requirements
* 5 years' in technical pre-sales role with experience in:
- IBM Power Systems 5-9 expert level knowledge with respect to appropriately sizing, design and Professional Services necessary to implement design.
- Epic Systems software running on Power/AIX including sizing, design and implementation of IBM Power.
- SAP HANA running on Power/AIX including sizing, design and implementation of IBM Power.
- IBM Storage Area Network technologies.
* Proficient use of all Microsoft Office applications including Microsoft Visio.
May consider an equivalent combination of education and experience.
Certifications
* IBM Certified Specialist - Power Systems
Other Skills or Abilities
* Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
* Excellent time and prioritization management; multitasks to accommodate requests from multiple customers and Logicalis Account Executives.
* Excellent problem solving, decision making, and analytical skills.
* Ability to manage complex projects.
* Ability to communicate technical concepts in clear, easy-to-follow manner.
* Ability to translate client requirements into appropriate technology solutions that meet customer business needs.
* Ability to act quickly to changing environments.
* Ability to travel nationally to meet with clients.
* Participates proactively in own career development.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
