Description
Job Purpose
Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system, ordering shop supplies according to procedures and consulting with insurance companies.
Essential Duties and Responsibilities
Process all shop repair orders by scheduling & assigning work to shop Associates.
Document and diagnose necessary repairs by taking photographs.
Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
Complete invoicing and collecting procedures in a timely manner.
Maintain inventory of parts, paint and materials necessary for repair functions.
All other duties as assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, , orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Skills
Preferred
Communication Skills
Expert
Computer Skills
Expert
Phone Skills
Expert
Sales Skills
Expert
Time Management
Expert
Writing Skills
Expert
Education
Required
High School or GED or better in General.
Preferred
Associates or better in Diesel Technology.
Licenses & Certifications
Preferred
CDL
DL
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and
Individual with Disabilities
