Job Details

Responsible for developing, assessing and validating clients business strategy in its investment towards Digital and Mobility Solutions including industry and competitive positioning and strategic direction; make recommendations to management regarding innovative IT solution to bring about competitive advantage in the industry; responsible for understanding all aspects of the business need, with focus on Middleware and functional work streams; coordinate deliverables that address various needs of the business; process, interact with and provide relationship management with key business customers and IT team members; support exciting projects in the Global Contact Center Program; utilize Microsoft Dynamics 365, Artificial Intelligence Chatbot, Machine Learning, Big Data Management, Data Lake, Tableau Analytics, SAP Business Objects Reporting, Informatica Powercenter, JIRA Defect Management, Amazon Web Services Cloud, Business Process Reengineering and Master Data Management to perform assigned tasks; work with the business to develop regional and functional business requirements and represent as global requirements; collaborate with internal specialists to research business and tech trends appropriate to business and IT solution definition; work with the development team to ensure business requirements are communicated clearly and understood; participate in the development and review of functional requirements documentation; present and review business analysis and reengineering results of tasks to mid-level IT and business partner management; work with business partners to identify project business value and associated metrics; drive and challenge business owners on their assumptions of how they will successfully execute their plans; work with the business to ensure testing plans are robust and facilitate testing with internal and external interface teams; participate in the planning, creation, and execution of business partner testing and acceptance testing; perform analysis on production issues as appropriate; and interface with affected application teams to coordinate testing when necessary.

Location: Southfield, MI and multiple undetermined worksites throughout the U.S.

Salary: $107,640 per year;

Education: Bachelors –  Computer Science, Management Information Systems, Business Administration, or in a related field of study (will accept equivalent foreign degree);

Training: None

Experience: Three (3) years in the position above, as a Computer Systems Analyst, as a Senior Consultant, as a Business Analyst, or in a related occupation;