Job Description
Clinic Service Representative (Float Pool) - Henry Ford Macomb
Requisition #: 76047
Status: Company Temporary Personnel
Business Unit: HF Macomb Clinton Twp
Shift: Rotating
Department: Practice Management Adm HFMH
Weekends: Weekend Cadre
Job Family: Administrative Clerical
Job Function: Admin Support (Non-clinical)
Campus/Job Location Henry Ford Macomb Hospital - Clinton Township
Location (State/City): US-MI-Clinton Township
Overview
Our health system thrives on teamwork, and we know our employees achieve the greatest results when they are working together for a common goal - to provide care for our patients. If you enjoy working in a collaborative environment then we have a job for you!
Henry Ford Health System is one of the country's largest health care systems and a national leader in clinical care, research and education. Our system includes the 1,200-member Henry Ford Medical Group, six hospitals, Health Alliance Plan, 32 primary care centers and many other health-related entities throughout Southeast Michigan. Founded in 1915 by auto pioneer Henry Ford, we continue to be committed to improving the health and well-being of a diverse Michigan community. In 2009 alone, Henry Ford Health System provided more than $173 million in uncompensated care. Henry Ford also is a major economic driver in Michigan and employs more than 23,000. Our health system is led by CEO Nancy Schlichting.
Responsibilities
- May work up to 40 hours per week during temporary employment
- Temporary employment for 180 days
- There is no guarantee of permanent employment, but:
- After 180 days the temporary employee may apply to move into full/part time position with benefits if a position becomes available
- At that time the proper process should be discussed with the float pool manager and HR Representative
- Regions include:
- East-West Macomb: Dequindre to East of 1-94
- North-South Macomb: 10 Mile Road to 37 Mile Road
- Must be available to work within the following timeframes and days of the week:
- Earliest start time: Weekdays until 7:30 a.m.; Weekends 8 a.m.
- Latest close time: Weekdays until 8:00 p.m.; Weekend 2 p.m.
- Days of the Week: Monday-Saturday
Under the supervision of the team leader/supervisor or their designee CSR duties include, but are not limited to:
- Following prescribed procedures to schedule patient appointments
- Responding to telephone inquiries from patients, physicians, employees and other internal and external customers regarding referrals and services offered with HFHS
- Completing necessary paperwork on patient visit and forwards to appropriate clinic
- Maintaining documentation of calls received and problems encountered that need administrative follow-up
- Assisting other clinic team members when necessary
- Complies with all HFHS and departmental specific safety standards including, Universal Precautions, Electrical Safety, Infection Control, Fire Safety, and Emergency Procedures
- Handles all in-coming telephone activity, including answering phones promptly, according to clinic protocol
- Opens and closes conversation appropriately
- Manages call volume, according to system standards; records messages thoroughly, accurately, and legibly; initials messages
Qualifications
EDUCATION/EXPERIENCE REQUIRED:
REQUIRED: A level of knowledge that is normally associated by completion of high school or equivalent
REQUIRED: Have knowledge, skills, and competencies to work effectively with populations of diverse background and a variety of ages
PREFERRED: 1-2 years previous experience working in a Medical, Dental, or Chiropractic office in which daily interaction with patients was required
EXPECTATIONS UPON HIRE:
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy and summarized below:
- Communication
- Ownership
- Understanding
- Motivation
- Sensitivity
- Excellence
- Teamwork
- Respect
- Accountability
The ideal candidate must consistently demonstrate customer service skills as provided through on-going training and in-services.
The ideal candidate must consistently demonstrate the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative and willingness to learn
- Be open to new learning experiences
- Accepts and respects diversity without judgment
- Demonstrates customer service values
Benefits
- Positions are temporary and non-benefit eligible
Equal Employment Opportunity / Affirmative Action Employer
Equal Employment
Opportunity / Affirmative Action Employer
Henry Ford Health System is
committed to the hiring, advancement and fair treatment of all individuals
without regard to race, color, national origin, sex, sexual orientation, age,
disability, religion, weight/height, marital status, familial status, veteran
status or any other characteristic protected by law.
