Call Center Agent Intermediate
The Call Center Agent Intermediate will be responsible for the contributing to the overall success of our National Contact Center by meeting or exceeding referral goals, achieving prescribed customer service levels and executing operational objectives. This role will handle a high call volume of in-bound calls in a fast-paced environment while processing customer requests for their banking inquiries. This role's structured work schedule may require overtime, evenings and Saturdays. The role requires sitting for extended periods of time and using a headset for communicating with customers by phone.
Position Competencies
Successful incumbents possess strong communication skills, troubleshooting abilities, time management and organizational skills.
Position Responsibilities:
Customer Support
* Provide remarkable customer service by handling inbound and outbound calls, offering problem resolution to support moderate complexity of customer interactions across all lines of business by offering problem resolution.
* Understanding of Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship with moderately complex Comerica products and services.
* Demonstrate understanding of systems and transactions to support moderate complexity customer interactions.
* Meet or exceed individual productivity and quality assurance objectives.
Team Support
* Able to effectively collaborate within and across teams.
Compliance and Risk
* Ensure compliance with applicable federal, state and local laws and regulations.
Relocation
No relocation assistance is provided for this position.
Travel
Travel is not required for this position.
About Comerica
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Upon offer, Comerica conducts a comprehensive background check, fingerprint check and a drug test.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
