Retail Personal Banker I
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Retail Personal Banker (RPB) is responsible for contributing to the overall success of a Retail Banking Center by committing to banker-readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives, while striving for excellence in execution in each of the mentioned areas. This position's work schedule involves occasional evenings and Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds.
Position Competencies
Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and have the ability to develop peer relationships.
Responsibilities
Marketing Activities:
* Executes the proactive marketing activities for the attraction, retention and expansion of customers.
* Completes assigned Daily Planning activities.
* Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
* Participates in the acquisition of consumer and business clients through the effective use of targeted leads, self- sourcing new business, managing referral source relationships.
* Supports Portfolio Management efforts to retain, expand and increase the number of portfolio customers in the Banking Center.
* Impact the revenue growth of the Banking Center.
* Other duties as assigned.
Operational Risk:
* Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures.
* Ensure compliance and completion of necessary compliance related training.
* Impacts the operational and risk activities and related results for the RPB role when opening accounts, loans and serving customers.
* Adhere to all Banking Center Risk Assessment and Compliance standards
* Control losses by following policies and procedures.
* Utilizes approval authority within guidelines, including approving CSR Transactions.
* Other duties as assigned.
Customer Experience Management:
* Able to assess needs and add value to customers and prospects.
* Educate and fulfill customer requests, routine and complex.
* Resolve customer complaints.
* Maintain and add value to deepen existing relationships.
* Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
* Impacts the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
* Other duties as assigned.
Partnership:
* Impact the efforts that support Banking Center Collaboration.
* Develop a relationship with the partner to support business development.
* Identify opportunities to add value to customers by introducing them to partners.
* Other duties as assigned.
Relocation
No relocation assistance is provided for this position.
Travel
Travel is not required of this position.
About Comerica
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Upon offer, Comerica conducts a comprehensive background check, fingerprint check and a drug test.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
