Requisition Number 19-0297 Post Date 2/28/2019 Title Merchants Card Sales Officer II City Monroe State MI Description Position Goals:
Coordinate, establish, maintain, promote and sell Merchant Card Processing Program services.
Direct Management Received:
Under the general guidance of the Director of Treasury Management and Merchant Processing Sales
Direct Management Exercised:
Provide functional guidance and support for Merchant Card Services Officers.
Essential Duties and Responsibilities:
1. Promote and sell merchant card processing program through a blend of personal prospecting as well as partnering to develop internal and external referrals.
2. Manage the prospect sales process including the creation of sales materials and proposals for potential customers.
3. Serve in lead capacity for Merchant Card Services team. Provides assistance with:
a. Issue resolution on questions from the team across the regions.
b. Resolution of complex customer issues.
c. Technical assistance for staff and customers.
d. Updates on changes with the Merchant Card product, vendor, technical issues, outages, etc. as necessary.
e. Communications with Banking Centers.
f. Development and maintenance of standard procedures.
4. Research and resolve inquiries from internal and external partners; includes, cash management, finance, retail operations, product vendor, etc.
5. Remain current on product, industry and technical merchant card knowledge and up to date with regulatory changes.
6. Actively partner with, train and educate partner lines of business on the Merchant Card Products and Solutions offered
7. Maintain and review client records for merchant card clients.
8. Prepare weekly/monthly sales and activity reports for Sales management.
9. Review and manage monthly merchant card customer account activity to ensure profitability and manage charge backs.
10. Conduct annual review of ach and merchant card customer files and when appropriate, partner with Business and Commercial Bankers for client relationship reviews.
Knowledge, Skills and Abilities:
In addition to the list below, it is understood that all positions with the company require individuals who possess a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance. Core competencies have been identified as relevant to every position within the company and include: Ethics and Integrity, Listening, Business Acumen, Customer Focus, Approachable and Savvy, Action Oriented, Managing Time & Priorities, Work/Life Balance, Composure & Patience, Drive for Results, Self Development & Knowledge, Dealing with Change, Decision Quality, and Informing.
Competencies:
Decision Quality
* Makes good decisions using analysis, experience and judgment
* Most solutions are accurate when judged over time
* Sought out by others at First Merchants for advice and solutions
Technical Skills/Learning
* Performs the role's essential functions successfully using required systems and processes
* Meets established service levels for productivity, accuracy and customer service
* Open to change and learning new skills to improve work processes
Managing Time & Priorities
* Uses his/her time effectively and efficiently
* Focuses efforts on important priorities
* Accomplishes more tasks and assignments in less time
* Can attend to several priorities at a time
* Eliminates roadblocks and stays focused
* Plans daily tasks so important work is accomplished
* Uses workplace tools, technology or personal methods to keep track of priorities and assignments
* Prioritizes and works on multiple tasks effectively while maintaining high quality work results
Communication
(Verbal Communication and Written Communication)
* Listens, shows interest
* Demonstrates appropriate non-verbal skills and clarifies with questions and paraphrases
* Informs, encourages the exchange, access and sharing of information
* Modifies communication style appropriately
* Is able to write clearly and succinctly to get messages across to the intended receiver for the desired effect
Drive for Results
* Can be counted on to meet or exceed goals successfully
* Strives to be a top performer at First Merchants
* Very bottom-line oriented
* Pushes self and others for results.
Customer Service
* Responds quickly with accurate information
* Determines root cause of customer issues and works to solve problems meeting customer expectations.
Working Relationships
(Boss Relationships and Peer Relationships)
* Works well in cooperation with others for the benefit of the company
* Receives and carries out instruction in a positive manner
* Responds well to constructive critique from manager and peers
* Remains open to learning and coaching
* Viewed as a team player by being cooperative and collaborative
Location Monroe Ops. Work Hours Full Time, Mon - Fri, 8am-5pm Requirements Position Requirements:
Education - Associates degree in business, marketing or related field.
Experience- Over five (5) years of related merchant cards services sales, banking or business to business sales
experience.
Preferred Requirements:
Bachelor's degree or educational equivalent in business, marketing or related field.
•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees... For full info follow application link.
First Merchants Bank is an Equal Opportunity Employer and E-Verify participant (M/F/D/V).
