Responsible for greeting all guests (internal and external) via phone, in-person or computer. Assisting both the General Manager and Event Sales Manager with sales and other administrative duties representing the facility in highest professional manner.
Job Tasks and Responsibilities:
A) Acknowledge guests, and meet and exceed their expectations.
B) Answer all incoming Sales calls (Monday-Friday 10:00am-4:00pm); log telephone calls.
- Check availability of dates for client inquiries.
- Guide client through website discussing menu packages, room rental fees and client’s event budget.
C) Receive and screen visitors.
D) Maintain past and potential client files (Client Profile); schedule calls to assess on-going needs of client for catering needs.
E) Conduct/arrange site visits for prospective clients.
F) Schedule tastings for all confirmed contracts.
G) Work with Operations/Sales Team (who creates event diagrams) and distribute weekly.
H) Print weekly cover sheet and all BEO’s for upcoming week’s events in preparation for Weekly Manager meetings. (Tuesdays at 3pm)
I) Follow up with clients (two –four weeks out) requiring final payment and/or event information (final guest count, menus, equipment rentals and event diagrams).
J) Update Management Team with any “Week Of” event changes. Post in kitchen on BEO.
K) Send out client surveys, thank yous and follow-ups for each contract booked and/or for each event executed.
L) Coordinate and execute monthly mailings for the Knot and/or Metro Bride leads.
M) Assist General Manager with updating our Facebook page and uploading new photos keeping site fresh.
N) Create and process weekly linen orders through Sohn (must be called in each Tuesday).
O) Collect any monies from clients wishing to make payments towards events (A/R)…record in ReServe, print invoice and place in GM’s Office.
P) Assist GM with processing and inputting all invoices (A/P).
Q) Maintain correct balances in petty cash fund. Reconcile weekly.
R) Attend and participate in meetings as required.
S) Perform other tasks as requested by General Manager.
