Requisition Number 19-0296 Post Date 2/27/2019 Title Customer Service Representative City Erie State MI Description
Working at First Merchants is more than a job. We're a community bank with local roots and we care about our customers and our employees. When you join our team, you participate in our mission to build financial solutions, provide sound advice and products, and deliver exceptional service. Our focus on building individual career development plans and providing robust learning and development programs are additional reasons to join the First Merchants team. If you're ready to join a local organization that is a leader in the community, take a look at our exciting opportunities. First Merchants is a growing company with new career possibilities forming every day. As a Service Associate you will enjoy competitive pay, performance bonuses and the benefit of working in a supportive team environment. This position allows you to be a valued part of our Retail Banking Team while interacting with our clients and offering beneficial financial services.
As a Service Associate you will:
* Proactively build rapport with clients by engaging them in conversations.
* Ask questions to identify clients' financial needs and goals.
* Consult clients on building a more secure financial future by matching individual needs to First Merchants' products and services.
* Complete routine banking transactions in a supportive team environment.
* Provide dependable service thereby enhancing client loyalty.
* Display patience when interacting with clients and colleagues.
* Complete client transactions accurately according to established policies and procedures.
* Ensure accurate balancing of cash drawer.
First Merchants offers a competitive compensation and benefits plan. As a member of our team you will enjoy:
* Health, Dental and Vision insurance options
* Individual and team performance bonuses
* Tuition assistance (up to 75% of tuition + 50% of books)
* Paid training
* FMB free checking account
* Advancement opportunities
* 401(k) with company match
* Employee Stock Purchase Plan
* Paid time off
* Paid holidays
Location Erie Work Hours FT M-F, Sat. (rotating) Requirements Position Requirements:
Education - High school diploma or equivalent (GED).
Experience - Over one (1) year of banking, sales, or related experience.
Other - Willingness to obtain Notary Public designation.
Preferred Requirements:
Prior banking experience.
Ability to sell and cross-sell bank products and services.
Bachelor's degree.
•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
First Merchants Bank is an Equal Opportunity Employer and E-Verify participant (M/F/D/V).
