Accounts Receivable Representative Bingham Farms, MI Full Time LocationUS-MI-Bingham FarmsJob ID 96322 Experience (Years) 1 Pos. Category Corporate - Central Billing Office Overview
The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks. The position requires excellent communication, customer service and organizational skills. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.
Responsibilities
MAJOR DUTIES AND RESPONSIBILITIES:
Primary Functions:
•Account resolution via communications with employers, insurance companies, TPAs and labs.
•Incoming customer service calls with clients.
•Processing rebills & correspondence.
•Managing aging reports.
•Submit employer profile updates and information as necessary.
A/R Aging Report
•Outgoing calls to insurance companies, employers, etc.
•Adjustments are applied when appropriate
•Generating rebills for outstanding A/R
•Handle Employer issues
Documentation
•Document notes into billing system
•Request documentation from clinics to support charges
•Address correspondence and customer requests
Rebills
•Generate rebills for open balances
•Correct insurance information and redirect bills to appropriate payer
•Update employer changes and re-submit corrected bills
Other Duties
•Performs additional duties as assignedQualifications
EDUCATION/CREDENTIALS:
•High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience
•Minimum of one-year accounts receivable experience (occupational health preferred).
•Problem solving and ability to handle multiple tasks
•Minimum of one-year collection experience (occupational health preferred).
•Medical billing courses may take the place of on-the-job experience.
•Microsoft Excel, Outlook, Word experience desired
•This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
JOB RELAVENT EXPERIENCE:
•Excellent communication and organizational skills
•Problem solving skills and ability to handle multiple tasks
•Excellent writing and documentation skills required
•One year medical collection experience
•Ability to work independently
•Requires outstanding customer service skills and excellent problem solving skills
•Ability to assist peers and train new employees.
•Consistently meets or exceeds pre-established goals
•Ability to handle special projects
•Ability to handle multiple duties and priorities, when assigned.
•Experience with a multi-location practice
•Medical billing courses may take the place of on-the-job experience.
•Microsoft Excel, Outlook, Word experience desired
•This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES:
•Strong computer skills
•Microsoft Word and Excel knowledge and experience
•Ability to operate 10 key numerical pad by touch
•Ability to work under tight time schedules
•Strong customer service and communication skills
•Excellent problem solving skills and ability to handle multiple tasks
•Ability to work independently
•Ability to be detailed oriented
•Ability to assist peers
WORKING CONDITIONS/PHYSICAL DEMANDS:
•Office Environment
•Sitting for extended periods of time
•Ability to lift light weights of under 15 lbs.
•Heavy telephone work.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employer M/F/Veterans/Disabled
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
