Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.
Description:
The IT Technical Analyst role works with IT members and Business Partners to identify and document areas of improvement both with application development and general business processes. The Analyst may work on problem resolution, system enhancement or business process design, and general support of operational activities within the portfolio. The Analyst may be responsible for planning, prioritizing and coordinating with IT staff, business partners, and support teams along with managing and reporting IT support operation specifics.
include:
•One of the major roles for the Analyst will to be to work with our support teams to help manage, track, and report on operational support Incident and Demand tickets. This role will be responsible for aligning with Business Partners to understand priorities, and communicate with support teams to ensure these tickets are progressing as needed
•Analyze and interpret data sets
•Work with business technology partners, business partners, and vendors to define business requirements for business case development, process improvement, solution development and defect resolution
•Maintain a detailed working knowledge of the assigned area's systems, organization, and business processes
•Tasks may include the definition, implementation, and support for complex, cost effective solutions for application development and/or business processes
•Anticipate obstacles or challenges and develop plans of elimination and resolution
•Ensure that information security policies, principles, and practices are an integral element of the system design
•Strengthen technical knowledge in new and existing technologies
•Build relationships with IT strategic vendors to gain an understanding of cross-functional processes and required interactions between the vendors and IT
Requirements:
•Requires a bachelor's degree preferably in an Information Technology field. Applicable exempt work experience is not required. Less than a bachelor's degree may be acceptable if accompanied by other technical training / relevant certifications and extensive experience (internal/external) in positions that demonstrate required abilities and performance.
These skills may set you apart from the rest:
•Experience with company practices and standards
•Hands-on experience with business requirements gathering/analysis
•Possesses knowledge and experience leveraging both IT solutions and business process improvements
•Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
•Deep experience as an analyst exhibiting strong investigative and problem solving skills, communicating in a clear and succinct manner and effectively evaluating information/data to make decisions
•Knowledge of IT principles, methods, and practice; experienced in IT systems development process and procedures
•Experienced in system design
•Knowledge of quality assurance principles, processes and testing requirements
Overview
The IT Technical Job Family is utilized in Information Technology. Typically employees in this job family are required to design or maintain technology systems, to utilize various computer software programs, and to design, develop and/or provide advice and counsel on the operation of equipment, processes and procedures. They are responsible for ensuring adherence to laws and regulations applicable to Company employees. This job family includes Application Development, Infrastructure, Information Security, and Architecture.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, and use hands to finger, handle, or feel objects. The employee frequently is required to... For full info follow application link.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, , orientation, gender identity or national origin.
