Job Description
Grade: G
Reports to: Custom Value Stream Manager
FLSA Classification: Non-exempt
General Description:
The Custom Coordinator 1 is responsible for client interface on all Custom Door orders. This position provides status updates to clients, assures hardware compatibility, verifies receipt of hardware and communicates with Client Services so associated orders can be coordinated through a single point of contact.
Principle Duties and Accountabilities include, but are not limited to:
•Log incoming purchase orders and check for information required to enter the order. Contact customer or estimator if additional information is needed.
•Locate and print appropriate hardware manufacturers' templates.
•Contact customers regarding changes and updates to their orders.
•Answer inquiries regarding orders and lead-times in a timely manner
•Coordinate accurate, timely and complete responses to requests for product information with appropriate personnel
•Enter orders for entrances with standard Tubelite hardware. Prepare orders for release to floor, ensuring that necessary information is complete and correct.
•Work with modeling and floor personnel to develop solutions for hardware issues.
•Verify incoming custom hardware.
•Match part numbers and quantities of incoming hardware against project requirements.
•Communicate any discrepancies to the Custom Coordinator 3.
•Ensure that correct parts are indexed in system and added to WOs in proper quantities.
•Coordinate hardware revisions with Purchasing, so that hardware can be properly received and shipped.
•Work with floor associates to ensure that hardware is received properly.
•Separate and label all custom hardware items by WO and lot number.
•Place hardware in appropriate rack by SO, PO and WO.
•Segregate items that are shipping loose and package for shipment.
•Print shipping labels and move "ship loose" hardware to appropriate dock.
Position Requirements:
•Associates Degree in Construction Management or related field OR two (2) years experience as project manager with direct customer contact and high school education.
•Commitment to excellent customer service
•Strong organization and problem solving skills
•Good verbal and written communication skills
•Very detail oriented
•Excellent math skills
•Computer literate with experience in Microsoft Excel
•Ability to read technical drawings
•Experience operating forklift -- certification required
•Excellent attendance
•Must be able to bend easily at the waist
•Must be able to lift up to 50 pounds
•Must have reliable transportation
Additional Desired Skills/Experience:
•Ability to read and interpret architectural blueprints and specifications
•Commercial hardware experience
•Experience with JDE (or other ERP systems)
EEO Employer
Equal Employment Opportunity/Women/Minorities/Protected Veterans/Individuals with Disabilities
