We are The Carpet Guys, L.L.C./Basement Waterproofing and Foundation Repair of Michigan! We have immediate openings for happy, enthusiastic and cheerful-sounding Call Center Representatives to schedule appointments for our sales consultants (both for flooring sales and for waterproofing estimates).
We are seeking both representatives with flexible schedules, who can work 7.00 a.m. to 10.00 p.m., Monday through Sunday. (Individual applicants with full availability – and particularly those who can work nights and weekends – will be given first priority for consideration.) These are long-term, full-time positions that will also support our daily operations on a rotating basis by acting as a Receptionist. Our ideal candidates are earnest and dependable individuals who are upbeat, have a client/”street ready” appearance, and a customer service/problem-solving mentality.
JOB QUALIFICATIONS:
- Computer literacy (Google Office Suite, Microsoft Office Suite), with fast and accurate typing skills producing minimal errors.
- The ability to learn and master industry-specific software.
- Must be self-motivated and have the ability to multi-task in a fast-paced, energetic environment. (Time management and superior attendance are a must … we are BUSY!)
- An effective communicator, verbally and in-writing.
- A sense of email etiquette and the ability to service all job levels with a pleasant and friendly phone voice.
- Previous office experience directly supporting one manager and assisting other departments.
- Geographic knowledge of the metropolitan Detroit area.
REQUIREMENTS:
- A valid driver's license, with reliable transportation to and from work.
- Be able to pass a monitored, pre-employment drug screen.
- Be able to physically lift ten (10) pounds regularly and move items of various weights and sizes.
- Three (3) personal references that can attest to a track record of dependability, punctuality and diligence.
NICE-TO-HAVES:
- Previous flooring company/retail showroom experience.
- Previous experience working with independent contractors.
- Some college coursework.
- Bilingual ability, particularly in Spanish or Arabic.
Testing will occur before hiring to ensure we have chosen the correct candidate(s). Extensive, paid training will be provided. Base pay starts at $11.00-$12.00 per hour, with monthly bonuses for performance (which could equate to $16.00 per hour or more for team members who are motivated, very efficient and persuasive on the phone).
Our company offers medical, dental and optical benefits to full-time employees (working over 32 hours per week), with internal advancement possibilities as skills develop and the company continues to grow.
No third-party recruiters or inquiries, please.
