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 Customer Service Representative Customs
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Con-Way Freight

Job Code Number

3971163

Job Description

Customer Service Representative (Customs) - Ann Arbor, MI [2nd Shift position (typical hours are 2:00PM till 11:00PM)] - CUS002053

Con-way Freight is the premier provider of LTL service to customers large and small across North American.

Fortune Magazine named Con-way Freight the "Most Admired Company" in the transportation and logistics industry. At Con-way, you will work alongside a top caliber management team that not only understands the transportation industry but the importance of utilizing and developing top talent. If you are looking to build a solid and long-lasting career where you will be recognized and rewarded for your hard work, look to Con-way. Apply today and find out why thousands of people have made Con-way their employer of choice!

Job Summary:
Provide service excellence to both internal and external customers. Collaborate with customers and service center personnel to resolve issues.

Description of Essential Job Functions:
 * Second Shift position (typical hours are 2:00PM till 11:00PM)
 * Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.
 * Attention to detail including recognizing and resolving documentation errors.
 * Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, billing and/or invoicing questions , customs requirements and requests for information
 * Assist drivers with shipment and trip information relative to crossing the border
 * Perform other duties as assigned.
 * Prompt, daily attendance at assigned work location.


Additional Requirements:

REQUIRED SKILLS:
 * Excellent time management, organizational and multi-tasking skills.
 * Previous customer service experience.
 * Transportation experience is a plus.
 * Cross border and previous experience with customs brokerage is a plus
 * Strong computer, typing and 10-key skills
 * Proficient with Microsoft Office Suite (Excel, Word, and Outlook).
 * Excellent written and verbal communication skills.
 * Ability to work independently and/or in a team environment.



How to Apply

To apply for this position, Please go to : http://tinyurl.com/ahlq5cw

Organization Profile
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  • Employer Name: Con-Way Freight
  • Address: 2211 Old Earhart Road, Suite 100
  • Address Line 2:
  • City: Ann Arbor
  • State/Province/Region: MI
  • Zip/Postal Code: 48105
  • Website:
  • Alternate Website:
  • Description:

Job Summary