As a member of the Centra Wellness Network (CWN) team, this person is responsible for performing a variety of duties related to the Customer and Provider Services (CAPS) department. The CAPS assistant (call center) acts as the initial contact persons for community members’ inquiries, new consumers requesting services from CWN, and to all who seek help. Incumbents in this classification additionally assist in performing clerical functions, custodial duties or other routine tasks. Staff must possess computer, typing, grammar, punctuation, proofreading, transcription, phone proficiencies and excellent communication and customer relations skills to effectively interact with staff, customers, business partners and community stakeholders. Additionally, the employee must exercise independent decision-making and work effectively in a team-based environment. The employee will complete other tasks as needed in various programs as assigned by supervisor.
